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Camlab Reviews | Customer Service Reviews for https://www.feefo.com/reviews/camlab | Feefo

Displaying all 1,510 reviews

Julie Wellington

Feefo Verified

Devon

12 months ago

What Julie Wellington said about Camlab:

Easy to navigate website

The website is easy to navigate and there is sufficient detail to make an informed choice. In the past when I have required the customer service section the response has been prompt and informative....

Product reviews

Date of purchase: 10/05/2025

Trusted Customer

Feefo Verified

12 months ago

Experience in purchasing from Camlab

When I ordered measuring cylinders online, I kept getting messages saying 'Have you forgotten something?' I got this message several times. It was very irritating. If I had forgotten something, why...

Camlab Support

Camlab

11 months ago

We are truly sorry to hear about the frustrating experience you had with the persistent "Have you forgotten something?" messages while ordering your measuring cylinders, and the difficulty you faced trying to get answers. That is certainly not the seamless experience we want to provide. You've highlighted a known issue: these messages were an unintended side effect of a recent website update in the last few weeks. Please know that a fix is actively being worked on to resolve this specific problem. We sincerely apologize for the irritation this caused. Regards, George.

Date of purchase: 09/05/2025

Lai, Chit Hang

Feefo Verified

1 year ago

Product reviews

Date of purchase: 08/05/2025

Bill Carter

Feefo Verified

1 year ago

What Bill Carter said about Camlab:

Quick and efficient

Camlab Support

Camlab

11 months ago

We appreciate your feedback! It's wonderful to hear that our service was quick and efficient for you. We strive for that! Regards, George!

Product reviews

Date of purchase: 07/05/2025

Trusted Customer

Feefo Verified

1 year ago

excellent service

Camlab Support

Camlab

11 months ago

That's wonderful to hear! We're so glad we could provide exactly what you needed for your customer. Thank you for the excellent review! Regards, Christine

Product reviews

Date of purchase: 29/04/2025

Trusted Customer

Feefo Verified

1 year ago

Camlab Support

Camlab

1 year ago

We're so sorry to hear about the issues you experienced with the initial order, and we truly appreciate you bringing this to our attention. We take feedback such as this seriously, and we're glad to confirm that a free replacement pack of markers has been dispatched to you and should be with you shortly. We understand your frustration with the quality issues you encountered – the leakage on arrival, the empty marker, and the subsequent leaks are certainly not up to our standards. We also recognize how challenging the alcohol-resistant ink makes the cleanup. We hope the replacement pack arrives in excellent condition and restores your faith in our products. If you experience any further problems, please don't hesitate to contact us. Regards, Matt

Product reviews

Date of purchase: 30/04/2025

Trusted Customer

Feefo Verified

1 year ago

The ScienceWarehouse oredr did not go through, so I had to send the oredr by email

Product reviews

Date of purchase: 22/04/2025

Trusted Customer

Feefo Verified

1 year ago

Ordering is easy and the customer service team is very good

Camlab Support

Camlab

1 year ago

That's fantastic to hear! It means a lot to us to know that you've had such a consistently positive experience with our ordering process, customer service, and products for the past ten years. We truly appreciate your long-standing loyalty and your kind words about our team and how well our products work for storing your samples. Thank you so much for taking the time to share your feedback! Regards, George

Product reviews

Date of purchase: 14/04/2025

MARTIN carter

Feefo Verified

GLOUCESTER

1 year ago

Product reviews

Date of purchase: 15/04/2025

Mrs Beata Orlos

Feefo Verified

Cambridge

1 year ago

What Mrs Beata Orlos said about Camlab:

Very good product for reasonable price

Excellent

Camlab Support

Camlab

1 year ago

Thank you so much for your feedback. It's great to hear you found our product to be very good and the price reasonable! Regards, Christine.

Product reviews

Date of purchase: 03/04/2025

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