Camlab Reviews

Thanks for highlighting this with us.  My colleague will continue to regularly update you on the progress of your order and ask the supplier to firm up the date they can fulfill your order. Thank you for your patience and apologies for the supplier changing the delivery date. We are working to try and resolve this for you and offer alternatives if appropriate. best regards Karen

Good Morning, I'm glad to hear your items arrived complete and correct.

We have reviewed your order which was generated straight from the quote you created on our website. It looks like the only change we made was on the quote, swapping a 10L bottle to the 1L size at your request - sorry if we did not confirm this to you at the time.

Do let us know if we can do any more to help or improve our service in the future.

Best regards, Karen

Hi there, thanks for your feedback, glad we could help!

Best regards, Rowan

Thank you for your feedback. 

We ask all of our customers for feedback, and welcome positive and negative comments as these all give us opportunities to improve our service.

In regards to your particular order for custom made laboratory furniture, it looks like we received your initial enquiry in late September. We then quoted in mid October, but the order was not placed until early December, which meant that manufacture and shipping times were affected by the Christmas shutdown of the Kottermann factory. We did try to keep you informed during this process but we can understand your frustration at the delays.

I hope we did better on your next order, which is shipping today.

Best regards, Tony