Item did not arrive so had to ring Camlab multiple times to trace whereabouts of item. Eventually after over 6 weeks the item was received but I found out it was originally sent to the wrong company,...
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Camlab Support
Camlab
9 years ago
Thanks for leaving feedback. Having looked at the order you are absolutely right in that it took too long to receive the item. We will be looking at this again in a system review and look at ways in which we can improve our service to our customers. Please accept our sincere apologies and we will be in touch today by email.
best wishes
Emma
Product reviews
Date of purchase: 10/05/2016
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Trusted Customer
9 years ago
products bought not compatable
Camlab Support
Camlab
9 years ago
Hi there, we were sorry to hear that the two products you purchased are not compatible. We are waiting to get one of the EM4 incubators in stock and we will do a full cross analysis of which dipslides are compatible with which of our incubators. On our website, the incubator designed to be used with the dipslides you bought are linked off the dipslides as a related accessories. We are glad to hear you have been able to use the incubator in the meantime by removing the rack and we will get back in touch with you shortly with information on compatibility of our units/dipslides to find a further solution for yourselves.
Kind regards, Emma
Product reviews
Camlab Support
Camlab
9 years ago
Thanks for the feedback, the incubator that is compatible with these dip slides are found linked off this product. We do apologise if there was any confusion when ordering, we have since improved our website description on these products. If you do have any queries about compatibility in the future please get in touch with our technical support team on 01954 233 120. Kind regards, Emma
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