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Cablecraft Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cablecraft | Feefo

Displaying all 1,009 reviews

Jonathan Rouse

Runcorn

1 day ago

Date of purchase: 04/07/2024

What Jonathan Rouse said about Cablecraft:

Great product at a great price but it's a shame the quantities weren't stocked higher on the site.

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Jordan

Peterborough

10 days ago

Date of purchase: 02/07/2024

What Jordan said about Cablecraft:

Service was shocking bad communication. Told items were in stock to later be told there not still no end date of when i will get items. Chased for credit still not received emails get ignored send co

...

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Claire Elliott

Cablecraft

9 days ago

Hi Jordan, thank you for sharing your feedback with us. We're sorry for the inconvenience you've recently experienced and we understand your frustration. This is not our normal level of service and we're working hard to improve efficiency and accuracy with our new systems. We value your business and want to address these issues promptly. Having checked your account, I can see your order is currently out for delivery and will be with you today. Meanwhile, your account manager will be in contact with you to discuss further. Kind Regards Cablecraft Team

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Richard Lee

10 days ago

Date of purchase: 02/07/2024

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Trusted Customer

17 days ago

Date of purchase: 24/06/2024

The parcel took too long to arrive. Delivery service has been very poor on my last couple of orders. There is also a problem with certain stock levels as I struggle to get the basic items when require

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Claire Elliott

Cablecraft

16 days ago

Hi there, We're sorry for the recent inconvenience and frustration you have experienced. Please know that we are working to enhance our efficiency and accuracy, and we remain dedicated to providing you with the best possible service. Your feedback is important and essential for our improvement, and we hope to restore your confidence in our services. Your account manager Andrew will be in contact with you shortly to discuss this matter further. Thank you for your understanding and patience. Kind Regards Cablecraft Team

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Trusted Customer

18 days ago

Date of purchase: 21/06/2024

Took a long time to get answers from them. My product was out of stock with a long lead-time but they didn't offer me an alternative product. I had to ask them if I could swap to something else. Th

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Claire Elliott

Cablecraft

16 days ago

Hi there, thank you for sharing your feedback with us. We're sorry for the inconvenience you've experienced and understand your frustration. We're working hard to improve efficiency and accuracy with our new systems and are committed to minimising any impact on service quality. We value your business and want to address these issues promptly. Your account manager will be in contact with you to discuss your feedback. Kind Regards Cablecraft Team

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Darren Buckland

Reading

21 days ago

Date of purchase: 21/06/2024

What Darren Buckland said about Cablecraft:

Well priced, great delivery service

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Trusted Customer

22 days ago

Date of purchase: 17/06/2024

Always good :)

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Trusted Customer

25 days ago

Date of purchase: 10/06/2024

Customer service are slow at replying to e-mails regarding faulty products

Claire Elliott

Cablecraft

25 days ago

Good Afternoon, Thank you for providing feedback regarding your faulty products; we apologise for the inconvenience this has caused. Our customer service team have looked into this, and replacement products will be sent out to you. Your continued business is greatly appreciated, and we look forward to supporting you in the future. Kind Regards, Cablecraft Team

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Trusted Customer

1 month ago

Date of purchase: 31/05/2024

We placed an order , only part delivered . The back order came in to their stock 2 weeks ago , but could not be picked due to back log . We called 3 times & got nowhere , cancelled the back order & wi

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Claire Elliott

Cablecraft

29 days ago

Hi Gareth, Thank you for your feedback, I'm sorry to hear that you didn't receive your order as expected, we do apologise for the inconvenience this has caused. Your feedback is really important to us, and helps us to provide the best possible service. In the meantime, my colleague will be in touch to discuss this further. Kind Regards, Cablecraft Team

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Clare Hughes

1 month ago

Date of purchase: 06/06/2024

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About Cablecraft

We like to make it easy for our customers to identify, connect, secure and protect their cables and wires. You see, we keep things simple – even when the questions our customers ask may not be – because we believe business shouldn’t be baffling. We do this from the very start of any customer relationship, by giving everyone an assigned point of contact – because we know how frustrating it can be when you have to repeat yourself to a different person every time. It’s this kind of attitude that allows us to anticipate and develop products and services that go beyond our client’s expectations. And one which drives us further towards becoming the world’s first choice cable accessory manufacturer and supplier.

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01582 606033

Circle Business Centre, Blackburn Road, Houghton Regis, Bedfordshire, LU5 5DD, United Kingdom