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Waltons Reviews | Customer Service Reviews for https://www.feefo.com/reviews/bvg-waltons-garden-buildings | Feefo

Trusted Customer

Feefo Verified

6 months ago

Not happy

Took ages to deliver then incomplete and poor customer service with no apology.

Toni-Sue

Waltons

6 months ago

We're very sorry to hear about your experience. This isn’t the standard we strive for, and we’d like to learn more so we can address the issue. Please reach out to us directly — we’re here to help and hope to earn back your trust.

Product reviews

Date of purchase: 02/09/2025

0

Trusted Customer

Feefo Verified

6 months ago

Expected between quality for the price

Customer service was always quick to respond. Delivery took longer than expected when it says about speedy delivery services, 10 days was longer than wanted but easy to track

Toni-Sue

Waltons

6 months ago

Thank you for your positive review and for the 3 stars! We're glad you had a good experience. If there’s anything we can do to make your next visit a 5-star one, please let us know — we’re always looking to improve.

Product reviews

Date of purchase: 29/09/2025

0

Trusted Customer

Feefo Verified

6 months ago

The service was good

Toni-Sue

Waltons

6 months ago

We're pleased to hear that you found the service to be good, though we always aim to provide a 5-star experience. If there's anything we could have done to make your experience better, we'd love to hear your feedback, it helps us improve and ensure our customers are fully satisfied.

Product reviews

Toni-Sue

Waltons

6 months ago

Thank you for taking the time to leave your feedback. We really appreciate your comments regarding the instructions and fully understand how a visual guide could make the assembly process clearer and more straightforward. It’s great to hear that you managed to get the greenhouse assembled, even though it took longer than expected, we know how frustrating that can be. Your suggestion about creating a YouTube guide is a great idea, and we’ll certainly pass this on to the relevant team. Feedback like yours is invaluable in helping us improve the experience for future customers. Thanks again for your order and for sharing your thoughts.

Date of purchase: 29/09/2025

0

Trusted Customer

Feefo Verified

6 months ago

Very good delivery was good driver very good

Toni-Sue

Waltons

6 months ago

Thank you so much for the 5-star review! We're thrilled to hear you had a great experience. Your support means the world to us, and we look forward to seeing you again soon!

Product reviews

Date of purchase: 29/09/2025

0

Trusted Customer

Feefo Verified

6 months ago

Appreciated delivery to Northern Ireland

Most GB based shed suppliers will not deliver to Northern Ireland, but Waltons will (£99 surcharge, but reasonable enough). Delivery took about 4 weeks, but I was only given 24 hours notice that the...

Toni-Sue

Waltons

6 months ago

Thank you so much for the 4-star review! We're thrilled to hear you had a great experience. Your support means the world to us, and we look forward to seeing you again soon!

Product reviews

Date of purchase: 20/08/2025

0

Trusted Customer

Feefo Verified

6 months ago

Poor quality product and customer service

Customer service was appalling with ‘Tina’ not showing an ounce of care or regard to us as a customer.

Toni-Sue

Waltons

6 months ago

I'm really sorry to hear that you were unhappy with the service received. I’ve looked into your case and can see that our customer service team did everything possible to support and assist you throughout. Unfortunately, on this occasion, it appears that our delivery partner let us down, and we completely understand how frustrating that must have been. While some aspects were out of our control, we always aim to take full ownership of your experience and we truly regret that it didn’t meet expectations. Please be assured that we’re feeding this back to the carrier directly to help prevent similar issues in the future. Thank you again for your feedback, it’s important to us and helps us improve.

Product reviews

Toni-Sue

Waltons

6 months ago

I'm really sorry to hear that you were unhappy with the service received. I’ve looked into your case and can see that our customer service team did everything possible to support and assist you throughout. Unfortunately, on this occasion, it appears that our delivery partner let us down, and we completely understand how frustrating that must have been. While some aspects were out of our control, we always aim to take full ownership of your experience and we truly regret that it didn’t meet expectations. Please be assured that we’re feeding this back to the carrier directly to help prevent similar issues in the future. Thank you again for your feedback, it’s important to us and helps us improve.

Date of purchase: 04/09/2025

0

Trusted Customer

Feefo Verified

7 months ago

Value for money bin store

2 man delivery free of charge - guys couldn’t be more helpful. Drlivered on time - no fuss!

Toni-Sue

Waltons

6 months ago

Thank you so much for the 5-star review! We're thrilled to hear you had a great experience. Your support means the world to us, and we look forward to seeing you again soon!

Product reviews

Date of purchase: 04/10/2025

0

Trusted Customer

Feefo Verified

7 months ago

Lean to greenhouse

Excellent from start to finish thank you ! I was very excited about getting my little greenhouse and now I can’t wait to use it over the winter and spring to grow on my little plants

Toni-Sue

Waltons

6 months ago

Thank you so much for the 5-star review! We're thrilled to hear you had a great experience. Your support means the world to us, and we look forward to seeing you again soon!

Product reviews

Date of purchase: 12/09/2025

0

Trusted Customer

Feefo Verified

7 months ago

Problem resolved.

Delivery driver appolgised for the packaging of my shed saying it had to be repacked in order to fit in lorry.Didn't receive any assembly instructions, spoke to Kelsa who emailed them to me...

Waltons Reviews

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8 x 6 Wooden BaseMore reviews of this product (18)View product websiteWorthwhile to purchase the appropriate base for your shed/summerhouse. While it would be cheaper to buy the wood yourself, it is more convenient to get all the timber cut to the correct lengths. I...Read more

Upgraded Felt - Olive GreenMore reviews of this product (35)View product websiteAlthough this is 'upgraded', it still tears quite easily if mishandled. As for the 'olive green', well it looks grey to us!

Premier Corner SummerhouseMore reviews of this product (16)View product websitePurchased summerhouse. Delivered. Poor quality with nails sticking out. Split wood and a terrible finish. First delivery driver was un responsive and poor communication. Second delivery driver was...Read more

Pressure Treated Single Bin StoreMore reviews of this product (3)View product websiteGreat little bin store. Went together easily with all parts supplied and easy instructions. Great value for miney

8 x 4 Evesham Lean-to Pent Wooden GreenhouseMore reviews of this product (3)View product websiteJust had the greenhouse erected and looking forward to using it! It looks good and good service from ordering to delivery and building!

Home Installation (Building Only)More reviews of this product (51)View product websiteMen were very thorough in building the greenhouse, left the area clean and tidy and I am sure this will stand up to the strong winds we get up here in Scotland

Waltons TimberArmour™ - Pressure Treatment ServiceMore reviews of this product (1)View product websiteThis looks as though it will stand the test of time! I am pleased I paid for the pressure treatment

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4 x 6 Value Overlap Double Door Overlap Bike ShedMore reviews of this product (23)View product websiteThe sheds although value are of a decent quality and easy to assemble, the only thing I have changed is the hasp for a more solid feeling one

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