Hello, thank you for taking the time to provide your thoughts and for contacting us for the first time. We are sorry to learn that you were not satisfied with the experience you have had. I understand reading your product response that this is because your order has not yet been delivered, although your order was despatched from our warehouse very quickly. Looking into the current status of the order I can see the Croation Postal service had marked the order for return labelled 'unknown', this is disappointing and not the level of service we typically experience from RM or international shipping partners, apologies for any inconvenience this delivery may have caused, we will process the return and provide a refund. If you would like to re-order, please use our incredibly competitive UPS shipping option for Europe. If you have any questions or concerns regarding orders in the future, please feel free to contact a member of our team via email.
Kind regards,
Matt Varlow
Butler Technik
Contact us
https://www.butlertechnik.com/contact-us
