Luxury Independent Jeweller & Award-Winning Watch Retailer Est in 1974. #bemoreburrells
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ratings over the past year
Burrells is no longer an active Feefo customer
Displaying all 6,587 reviews
BY
Barbara Young
Feefo Verified
5 years ago
What Barbara Young said about Burrells:
Excellent service and very fast delivery , would definitely recommend them
Sarah
Burrells
5 years ago
Thankyou for your feedback, we are please to hear you had a positive experience with Burrells.
We hope the recipient of your gift will continue to enjoy wearing her charm.
Regards
Burrells Customer Service Team
Thankyou for your feedback, we are pleased to hear you had a positive experience shopping with Burrells. We hope you will enjoy wearing your Pandora charm.
Regards
Burrells Customer Service Team
Great site and quick delivery would recommend and would buy again
Sarah
Burrells
5 years ago
Thankyou for your positive feedback, we are pleased to hear you enjoyed shopping with Burrells. We hope to welcome you back in the future and hope you will enjoy wearing your charm.
Regards
Burrells Customer Service Team
To be honest dissatisfied I paid the extra five pounds something and hoped the item would arrive by valentines day it didn't it arrived 5 days later so I had to rush out and buy another gift .
Sarah
Burrells
5 years ago
Good Morning,
We apologise for the delay in your order. Unfortunately the item you ordered was in one of our stores and we have only had limited access due to the lockdown restrictions.
Having said that, we don't like to disappoint our customers and this should have been communicated to you.
Please accept our apologies and we hope the recipient enjoyed their gift and the delay didn't cause too much disappointment.
Regards
Sarah Burrells Customer Service Manager
Only advertise items they can deliver. I read reviews saying they offered items they did not have in stock but decided to give them a chance. They didn’t have the item even though their website said...
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Sarah
Burrells
5 years ago
Good Afternoon,
We are very sorry for your disappointing experience, we do everything we can to keep our stock levels up to date, unfortunately in this instance there must have been a problem, which we are looking into.
Regards
Sarah
Burrells Customer Service Manager
Product reviews
Date of purchase: 01/03/2021
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Trusted Customer
Feefo Verified
5 years ago
Quick delivery u would recommend to friends and family
Sarah
Burrells
5 years ago
Thank you much for your feedback! We hope you enjoy your new Pandora purchases!
Regards,
Burrells Customer Service Team
I bought some 9ct Rose, Yellow & White Gold Knot Stud Earrings for my wife to match a ring she already got. The earrings look great and my wife loves them. Delivery was prompt and I would shop at...
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Sarah
Burrells
5 years ago
Thank you so much for your lovely feedback, we really hope your wife enjoys wearing her ring and earring set!
Regards, Burrells Customer Service Team
Still haven’t received my items I ordered and they where a birthday gift for a great friend. I’d like to know when will I receive my items I ordered.
Sarah
Burrells
5 years ago
Good Afternoon,
Further to our telephone conversation. We have rectified the redelivery with Royal Mail and it will be with you shortly.
I am sorry to hear they didn't leave a delivery card, so this could have been done sooner.
I hope your friend likes her gift.
Regards
Sarah
Burrells Distribution Manager
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.