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Brooks Braithwaite Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 954 reviews

Trusted Customer

8 years ago

What Trusted Customer said about Brooks Braithwaite:

Yes

Easy to follow and understand

Tim

Brooks Braithwaite

8 years ago

Hello Ms Ismay,

Thank you very much for the lovely review.

It is always so nice to hear when someone found the process easy to understand, as a lot of the time insurance can be very 'wordy'!

If you need anything further, please do let us know!

Kind Regards,

The Petplan Sanctuary Team

Trusted Customer

8 years ago

I was not aware my plan would automatically renew and was given very little notice (one day) before payment was going to be taken for renewal. although I am pretty sure I remember selecting for it...

Tim

Brooks Braithwaite

8 years ago

Hello,

Thank you for the feedback on the renewal of your policy. It's always good to hear what people have to say and how we could improve.

We do not actually store card details here, so even though the policy is automatically renewed, we can never take any payments in full without actually speaking with the customer first, for both of our safeties!

If you would like to speak to us about this or anything else, please do call us on 0345 0701 064 and we will be more than happy to help.

Kind Regards,

The Petplan Sanctuary Team

Trusted Customer

8 years ago

What Trusted Customer said about Brooks Braithwaite:

Quick response to an insurance claim.

Trusted Customer

8 years ago

What Trusted Customer said about Brooks Braithwaite:

I have already recommended you to other businesses. Excellent service.

Tim

Brooks Braithwaite

8 years ago

Hello Mrs Edwards,

Thank you very much for the lovely review and for recommending us to others!

We always try to give the best service possible, so it's nice to hear when people have found it excellent.

Kind Regards,

The Petplan Sanctuary Team

Trusted Customer

8 years ago

What Trusted Customer said about Brooks Braithwaite:

Easy to use.

Tim

Brooks Braithwaite

8 years ago

Hello Ms Sprogis,

Thank you very much for the good review.

It's good to hear you found our service easy to use and if you do need anything else at all, please do let us know!

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

8 years ago

What Trusted Customer said about Brooks Braithwaite:

Yes

Very easy, very helpful on the phone!

Tim

Brooks Braithwaite

8 years ago

Hello Miss Murray,

Thank you very much for the lovely review!

It is always nice to hear when someone has found our customer service helpful.

If you need anything in the future, please do let us know!

Kind Regards,

The Petplan Sanctuary Team

Trusted Customer

8 years ago

Yes

Easy to deal with.

Tim

Brooks Braithwaite

8 years ago

Hello,

Thank you very much for your kind review about our service.

If you do need any help in future, please do let us know!

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

8 years ago

Easy online quotation process and when I called up to double check a few elements of the policy they advised me clear and concise and understandable information

Tim

Brooks Braithwaite

8 years ago

Hello,

Thank you very much for your lovely review.

It's always nice to hear when someone finds our process easy and clear.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

8 years ago

excellent

! have been with petplan for some 18 years and have always found them true to their word never any quibble when it came to paying for any treatment, they were the only pet insurers that would cover...

Tim

Brooks Braithwaite

8 years ago

Hello,

Thank you very much for taking the time to leave a review.

We do always try and help as much as we can with people's business insurance needs.

If you have any questions at all, please do let us know!

Kind Regards,

The Petplan Sanctuary Team

Trusted Customer

8 years ago

What Trusted Customer said about Brooks Braithwaite:

Always promt when dealing with claims.

Tim

Brooks Braithwaite

8 years ago

Hello Mr Oldham & Ms Mayberry,

Thank you very much for your lovely review.

It is always nice to hear when someone finds our claims department prompt.

Kind Regards,

The Petplan Sanctuary Team

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