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Brooks Braithwaite Reviews

Displaying all 954 reviews

Trusted Customer

Feefo Verified

6 years ago

I have always found the company efficient & professional

Always been most thorough & helpful & very quick in handling issues...

Daisy

Brooks Braithwaite

6 years ago

Hello, Thank you very much for leaving your kind review. We're really pleased that you've always found our service helpful and professional. We're always striving to provide the best customer service possible so thank you for your comments! If you ever need to discuss your cover please don't hesitate to get in touch with us. Our number is 0345 070 1064 and we are open Monday - Friday, 9am - 5:15pm - a member of our team will be happy to help. Kind Regards The Petplan Sanctuary Team

Trusted Customer

Feefo Verified

6 years ago

I was after dog walker insurance

The lady was very good at explaining what each part meant that I wasn’t familiar with, she helped me find the best option for me in terms for affordability and when it came to my sister volunteering...

Daisy

Brooks Braithwaite

6 years ago

Hello, Thank you very much for leaving your kind review. We're really pleased you thought our service was amazing, we always strive to provide the best customer service possible! We will pass your lovely comments onto the agent you spoke to. If you ever need to discuss your cover please don't hesitate to get in touch with us. Our number is 0345 070 1064 and we are open Monday - Friday 9am - 5:15pm - a member of our team will be happy to help. Kind RegardsThe Petplan Sanctuary Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about Brooks Braithwaite:

No price increase with renewal

I appreciate that Petplan kept the same price as the last year‘s and didn’t increase it like many companies do. The renewal was seamless. I haven’t claimed so can’t tell more but happy with the price.

Daisy

Brooks Braithwaite

6 years ago

Hi Lucia, Thank you very much for your kind review. We appreciate your lovely comments and are glad you find our premiums reasonable and that our renewal process was easy. If you ever need to discuss your cover please don't hesitate to get in touch with us. Our number is 0345 070 1064 and we are open Monday - Friday 9am - 5:15pm - a member of our team will be happy to help. Kind Regards The Petplan Sanctuary Team

Trusted Customer

Feefo Verified

6 years ago

It is a pity you didn't help during this pandemic, we have lost thousands of pounds and although we have business interruption as part of our cover we couldn't claim a penny !!!!

Dani

Brooks Braithwaite

6 years ago

Hi There,Thank you for taking the time to provide us with your feedback.We are sorry that you are unhappy with the cover we have provided for you.Unfortunately, a pandemic is not an insured event under our business interruption cover, therefore loss of earnings due to the Covid-19 outbreak would not be covered.If you would like to discuss this matter any further, please don't hesitate to contact us on 0345 070 1064. We are open from Monday to Friday, 9am until 5:15pm.Kind regards,The Petplan Sanctuary team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about Brooks Braithwaite:

Exactly what I wanted at a fair price

Excellent customer service. I called to reactivate and make a small change to my policy, After canceling it due to Coronavirus. My call was handled quickly and efficiently by a lovely customer...

Alison

Brooks Braithwaite

6 years ago

Hi there, Thank you for leaving your lovely review. It's great to hear that you found us to be quick & efficient whilst dealing with your query. We'll make sure that we pass your great comments onto the team member you spoke to. If you need any assistance with your cover going forwards, a member of our customer service team will be happy to help you. Please don't hesitate to give us a call on 0345 070 1064, we are open Monday - Friday, 9am - 5:15pm. Take care and stay safe.Kind Regards The Petplan Sanctuary Team

Trusted Customer

Feefo Verified

6 years ago

It is indeed

I’ve had my animals insured with them for years. And working in the veterinary industry I know I can trust them to provide the cover I require. Obtaining insurance for my dog walking/cat sitting...

Alison

Brooks Braithwaite

6 years ago

Hi there, Thank you for leaving your kind review. It's great to see that you were able to make your purchase quickly and with such ease on our website. We also love to hear that you would recommend us after having such a great experience. If you need any assistance going forwards, a member of our customer service team will be happy to help you. Please don't hesitate to give us a call on 0345 070 1064, we are open Monday - Friday, 9am - 5:15pm. Take care and stay safe.Kind Regards The Petplan Sanctuary Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about Brooks Braithwaite:

Customer service - act on customers requests

I called back in April to cancel and was advised to cancel in May. I had the renewal email and replied requesting cancellation. Petplan sanctuary have now renewed my business insurance. This is not...

Dani

Brooks Braithwaite

6 years ago

Hi There,Thank you for taking the time to provide us with your feedback.Following our telephone conversation, I can see that we discussed with you the complications witnessed between our website and system.We sincerely apologise for this, and hope that we have been able to reassure you that your request has been actioned."If you would like to discuss this matter any further, please don't hesitate to contact us on 0345 070 1064. We are open from Monday to Friday, 9am until 5:15pm.Kind regards,The Petplan Sanctuary team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about Brooks Braithwaite:

Very simple and easy. I thought getting insurance was going to be a mine field, but Pet Plan made it quick and took away all my concerns.

Alison

Brooks Braithwaite

6 years ago

Hi there, Thank you for leaving your kind review. It's great to see that we've made a website that is simple & easy to use when you are making such an important purchase for your business. If you need any assistance in the future, please don't hesitate to contact a member of our customer service team. Our contact number is 0345 070 1064, we are open Monday - Friday, 9am - 5:15pm. Take care and stay safe.Kind Regards The Petplan Sanctuary Team

Trusted Customer

Feefo Verified

6 years ago

Yed

Very simple and easy to use

Alison

Brooks Braithwaite

6 years ago

Hi there, Thank you for your leaving your kind review. We're really pleased you found our website simple and easy to use. If you need any assistance with your cover going forwards, a member of our customer service team will be happy to help you. Please don't hesitate to give us a call on 0345 070 1064, we are open Monday - Friday, 9am - 5:15pm. Take care and stay safe.Kind Regards The Petplan Sanctuary Team

Trusted Customer

Feefo Verified

6 years ago

From the start it was hassle free to get good cover insurance for my pet walking business at a competitive price and when I called them I spoke to a nice assistant who was friendly and helpful. I...

Alison

Brooks Braithwaite

6 years ago

Hi there, Thank you for leaving your kind review. It's great to see that you found our process hassle free and at a competitive price. We'll make sure to pass your lovely comments onto the team member you spoke to. We're glad that you'll be happy to recommend us to your friends & family. If you need any assistance with your cover going forwards, a member of our customer service team will be happy to help you. Please don't hesitate to give us a call on 0345 070 1064, we are open Monday - Friday, 9am - 5:15pm. Take care and stay safe.Kind Regards The Petplan Sanctuary Team

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