We are extremely concerned to hear of your experience, Could you expand upon your comment 'queries not answered,. I have investigated our internal systems relating to your order but find no records of a query. We have a customer service rule which states a 4 hour response time on all customer service enquiries, obviously this has not happened. Look forward to your reply.
Ian
I totally agree. This shouldn't happen and I am taking your feedback directly to the manufacturer, Premier. I can see we've handled the refund & replacement on the 04/06/2010. Really sorry for the hassle caused, how frustrating! I hope you'll give us another try again soon.
Many thanks.
Ian
This was my first shopping experience with Brooks. I had no problems what so ever. My order was placed one day and delivered the next day. The all process based on this experience was excellent. I...
I think Brookes UK Ltd is a great way to shop. Good communications and easy way to shop
Trusted Customer
15 years ago
I think Brookes UK Ltd is a great way to shop. Good communications and easy way to shop
Product reviews
Brookes UK Ltd.
Brookes UK Ltd.
15 years ago
Mrs Scarce,
Many thanks for your feedback, sorry to learn of your experience. Fruit OF The Loom invest heavily in colour fastness and work hard to keep their products looking fresh. Obviously you've hit across an issue, we'd like to offer an exchange ASAP. Please call our office at a time to suit 0844 209 6389.
Many thanks again.
Ian
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