Slow response to error. Order sent twice, and charged twice, in error - slow to refund when goods returned.
Brookes UK Ltd.
Brookes UK Ltd.
15 years ago
May I apologise for this error, its very rare we'd process an order twice, The order has been fully refunded. Many thanks for highlighting this issue.
Ian
Trusted Customer
15 years ago
Brookes claims duplicate order was fully refunded, but 10 days later the postage element is still outstanding. Apparently I'm expected to pay delivery even if they make the mistake.
I found i could get two pairs of dickies trousers delivered for the price of one pair delivered compared to some other sites. They turned up the next day to my office. Can't complement them enough.
Date of purchase: 20/07/2010
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Trusted Customer
Feefo Verified
15 years ago
Excellent speedy service
Date of purchase: 20/07/2010
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Trusted Customer
Feefo Verified
15 years ago
Excellent service. Speedy delivery. Good quality item.
Date of purchase: 20/07/2010
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Trusted Customer
Feefo Verified
15 years ago
Great service, efficient and fast delivery. Good quality clothing
this was 2nd time I used Brookes on the whole order was delivered ok. But I did also order 2 Polo shirts with this order bit when I hadn't received it after 5 days I became concerned and rang to...
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Brookes UK Ltd.
Brookes UK Ltd.
15 years ago
Sincere apologies Mrs Hyam for having not been informed of the delay with the polos shirts. I cannot understand why you were not informed, because as a rule as soon as we are aware that a product is out of stock we call and email our customers immediately. We put a tremendous amount of effort into maintaining a high level of customer service so this is hopefully a situation that will not occur again in the future.Once again sincere apologies for any inconvenience caused.
Kay Prendergast
Head of Customer Services
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