How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Broadband Genie Reviews | Customer Service Reviews for https://www.feefo.com/reviews/broadband-genie | Feefo

Displaying all 345 reviews

Trusted Customer

8 years ago

Date of purchase: 31/03/2017

What Trusted Customer said about Broadband Genie:

It was ok ; still waiting for voucher.

Sophia

Broadband Genie

8 years ago

Hi Amrut, Thank you for leaving feedback. I just checked our records and we sent your Amazon voucher on the 15th of May. Please check your spam folder and deleted emails. If you are still having trouble, please email us at rewards@broadbandgenie.co.uk

Sophia

Broadband Genie

8 years ago

Hi Amrut, Great to talk to you over email. We believe this issue has been resolved, but please get in touch if you need anything else.

See full customer review

Trusted Customer

Norwich

8 years ago

Date of purchase: 29/03/2017

What Trusted Customer said about Broadband Genie:

Easy money!

Used link and £30 appeared later! What's not too like?

See full customer review

Trusted Customer

8 years ago

Date of purchase: 01/04/2017

What Trusted Customer said about Broadband Genie:

Excellent and very helpful

Everything was excellent

See full customer review

Trusted Customer

8 years ago

Date of purchase: 29/03/2017

What Trusted Customer said about Broadband Genie:

brilliant deal

Sophia

Broadband Genie

8 years ago

Thanks for the positive review, Mark! We hope you enjoy your new broadband.

See full customer review

Trusted Customer

8 years ago

Date of purchase: 11/03/2017

Good idea for busy people, recommended!

A good idea for busy people. Website could be more customer friendly, but good standard and friendly staff! Recommended.

Sophia

Broadband Genie

8 years ago

Thanks so much for your review! We're constantly working to improve our website, so your feedback is much appreciated.

See full customer review

Trusted Customer

8 years ago

Date of purchase: 13/03/2017

What Trusted Customer said about Broadband Genie:

Dont use

Chose a package with a reward. But broadband genie decided to change package without telling me. So no reward and not a great deal.

Sophia

Broadband Genie

8 years ago

Hi Matthew, thanks for leaving feedback. Unfortunately that situation is out of our hands, as only the providers can change the packages. It might be best to contact your new provider instead

Trusted Customer

8 years ago

You are incorrect the provider proved to me that your agent requested a different deal to what i had asked for.cant believe your trying to blame other prople again.i have the agents name and reference number if that will help you. But anything to get a sale is what your agent has done.

See full customer review

Trusted Customer

Glasgow

8 years ago

Date of purchase: 29/03/2017

What Trusted Customer said about Broadband Genie:

It was easy to use and I got put right thro to whom I wanted to talk 2

Great service easy to use and I got a great broadband deal

Sophia

Broadband Genie

8 years ago

Thanks for your positive review David! We're glad our team could help you find a your perfect deal.

See full customer review

Trusted Customer

8 years ago

Date of purchase: 14/03/2017

Really good service

The service was smooth and efficient, where i have already recommend the use of the web site

Sophia

Broadband Genie

8 years ago

Thanks so much for the positive review. We hope you enjoy your new broadband!

See full customer review

Trusted Customer

8 years ago

Date of purchase: 13/03/2017

Disillusioned

Thank you. My broadband still hasn't been installed by BT despite an installation date of 29th match. Neither have I received my amazon voucher from you. Richard Curtis-Lewis Show quoted text

Sophia

Broadband Genie

8 years ago

Thanks for leaving feedback. I've tried sending your voucher three times but I haven't heard from you. Can you please get in touch at rewards@broadbandgenie.co.uk perhaps with an alternate email address so you can receive your voucher?

See full customer review

Trusted Customer

8 years ago

Date of purchase: 18/03/2017

All perfect - superb compare website

Sophia

Broadband Genie

8 years ago

Thanks very much for taking the time to leave a great review.

See full customer review

Not received a review invite?

About Broadband Genie

Broadband Genie is a free-to-use, independent comparison service for UK consumers. We maintain a huge, complex database (prices, speeds, features, and so on) of home, business and mobile broadband packages (including routers, dongles and tablets), and we publish help articles designed to help consumers choose the best broadband or mobile internet provider. We also have up-to-date comparison information on television deals and tablets, as well as other gadgets.

Read all

0800 4661 043

Carlyle House, Carlyle Road, Cambridge, Cambridgeshire, CB4 3DN, United Kingdom

Why trust Feefo reviews?

Learn more about Feefo