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British Home Store Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,721 reviews

Catherine Burke

Feefo Verified

GBR

2 days ago

What Catherine Burke said about British Home Store:

Great customer service

Service was spot on

Devonne

British Home Store

2 days ago

Good morning, and thank you for your lovely 5-star review. We are glad to hear you received great service, and we hope to see you again soon. Kind Regards, The BHS Team.

Product reviews

Date of purchase: 09/06/2026

Feefo Verified

GBR

6 days ago

What JD said about British Home Store:

Dissappointing 1st time buyer experience

Quick delivery, however item arrived damage, box already looked opened (could have been a previous returned tiem sent back out)

Devonne

British Home Store

6 days ago

Good morning, and thank you for your honest feedback. We are sorry to hear that your item was damaged in transit. A member of our customer service team will be in touch to arrange a replacement for you. Thank you for your patience at this time. Kind Regards, The BHS Team.

Product reviews

Date of purchase: 05/06/2026

Trusted Customer

Feefo Verified

8 days ago

Damaged

Disappointed

Product reviews

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Lindsay

British Home Store

8 days ago

Thank you for your feedback. We are very sorry to hear that your light fitting arrived damaged. We completely understand how disappointing this must be. It seems the item may have been damaged during transit. We have since confirmed that a replacement shade has been dispatched to you via 24-hour delivery. We appreciate your patience. Kind Regards, The BHS Team

Date of purchase: 03/06/2026

Trusted Customer

Feefo Verified

20 days ago

Perfect bedside lamps

Ordering was straightforward, the table lamps were very well packaged and arrived fairly quickly via Royal Mail. No problems at all.

Devonne

British Home Store

20 days ago

Good morning, and thank you for your lovely 5-star review. We hope to see you again soon. Kind Regards, The BHS Team.

Product reviews

Date of purchase: 22/05/2026

Roger Catalano

Feefo Verified

20 days ago

What Roger Catalano said about British Home Store:

Rattan lamp shade

Quick and easy. Just the way you want it.

Product reviews

Date of purchase: 22/05/2026

Trusted Customer

Feefo Verified

20 days ago

Quick delivery

Excellent

Devonne

British Home Store

20 days ago

Good morning, and thank you for your 5-star review. We hope to see you again soon. Kind Regards, The BHS Team.

Date of purchase: 22/05/2026

Trusted Customer

Feefo Verified

21 days ago

Excellent

Devonne

British Home Store

21 days ago

Good morning, and thank you for your 5-star review. We hope to see you again soon. Kind Regards, The BHS Team.

Product reviews

Date of purchase: 21/05/2026

Karen Higgins

Feefo Verified

GBR

24 days ago

What Karen Higgins said about British Home Store:

Happy customer.

Excellent customer service, no issues at all.

Devonne

British Home Store

24 days ago

Good evening, and thank you for your great 5-star review. We hope to see you again soon. Kind Regards, The BHS Team.

Product reviews

Date of purchase: 18/05/2026

Trusted Customer

Feefo Verified

25 days ago

A very cute night light

Very prompt

Devonne

British Home Store

25 days ago

Good evening, and thank you for your 5-star review. We hope to see you again soon. Kind Regards, The BHS Team.

Product reviews

Date of purchase: 17/05/2026

Debbie Revell

Feefo Verified

GBR

26 days ago

What Debbie Revell said about British Home Store:

Great product , great service .

Excellent . No issues . Easy to use on line ordering . Prompt delivery. Item well packaged .

Devonne

British Home Store

26 days ago

Good morning, and thank you for your wonderful 5-star review. We hope to see you again soon. Kind Regards, The BHS Team.

Product reviews

Date of purchase: 16/05/2026

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British Home Store Reviews

your purchase with British Home StoreMore reviews of this product (6)View product websiteGreat customer service from start to finish and the product was great, too. I realised I'd ordered the wrong colour light shade. I called the BHS number and it was picked up on the second ring. The...Read more

your purchase with British Home StoreMore reviews of this product (1)View product websiteItem arrived damage, glass chipped inside internal lamp base - currently trying to get a replacement. Highly disappointing & arduous process having to wait for a email replies from customer service...Read more

your purchase with British Home StoreMore reviews of this product (1)View product websiteSo disappointed as I love the light and it came damaged it was £140 it’s not acceptable and having the chew sending in pictures and sending back ect

your purchase with British Home StoreMore reviews of this product (1)View product websiteWas concerned about delivery of these lights because of the glass shade but they were very well packaged and arrived without any problem or damage. Easy to put together. Beautiful and elegant lamp,...Read more

your purchase with British Home StoreMore reviews of this product (4)View product websiteExactly as shown in the photos. It’s the perfect. It came well wrapped and the free delivery was quick.

your purchase with British Home StoreMore reviews of this product (4)View product websitePurchased some large lampshades Excellent packaging so they were not damaged and very quick delivery Very pleased thanks

your purchase with British Home StoreMore reviews of this product (2)View product websiteGreat price, really happy with the look of the lamps and true to description on the website - The measurements had to be right as they were to fit on my mantlepiece. Excellent customer service and...Read more

your purchase with British Home StoreMore reviews of this product (2)View product websiteLovely, as advertised, nice colour changes , very cute, very happy with purchase, and i am sure the new twins will love it

your purchase with British Home StoreMore reviews of this product (4)View product websiteMy second purchase of a light fitting. Good price, arrived promptly , well packaged. It was exactly what I was looking for . I hadn’t thought of BHS but it came up on a search so very pleased.

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