Order was fine, but after sales was poor. Unwilling to help.
The design of my stove has changed, the new firebrick is deeper. Email response to my query was unhelpful, another supplier was able to provide advice and the necessary parts.
Amy Foster
Bowland Stoves Ltd
4 years ago
Sorry you feel our after sales were poor but unfortunately as we only sell genuine spare parts, we have no other options to find you parts that are suitable. I am very glad you have found someone that has been able to help you and you have got your stove sorted.
Thank you.
Bowland Stoves Ltd
PH
Paul Hurst
4 years ago
The parts supplied by Harworth Heating were genuine - Franco Belge part Nºs 101809 and 189137
Excellent service any problems were quickly overcome
Originally just emailed a few questions on a stove I was looking at their answers were prompt and answered all my queries. Purchased the stove thanks to an offer that they sent through to me, when it...
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Amy Foster
Bowland Stoves Ltd
4 years ago
Thank you for your kind review and I am so glad we got it sorted for you.
Kind Regards,
Bowland Stoves Ltd
I thought your service was the most helpful as I was able to ask questions about anything I was unsure about while placing my order and ended up with exactly what I needed.
Thankyou very much for...
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Amy Foster
Bowland Stoves Ltd
4 years ago
Thank you for your kind review.
Kind Regards,
Bowland Stoves Ltd
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
