bott Smartvan UK, the first choice in vehicle equipment and van racking for trade.
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ratings over the past year
Displaying all 247 reviews
TC
Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about bott Smartvan UK:
Average
Too hard to build. Poor embarrassing instructions. No video instructions on YouTube. A lot of small components to build. The Sortimo shelves we previously bought came installed and bolted straight in
Jo
bott Smartvan UK
6 years ago
Thank you for taking the time to leave us your feedback. We do appreciate it and it helps us to improve our products and services.Your order confirmation email would have included a link to our fitting tips page (https://www.bottsmartvan.co.uk/van-racking/fitting-tips) where there is lots of useful information to help you prep and fit your van racking, including installation videos.
We are sorry that your experience with us was not as positive as we would have liked, and we will be looking at ways we can further improve our processes based upon your comments.
TC
Trusted Customer
6 years ago
You need to a video bespoke to each type of van. We had to take the roof lining out of our van which was not detailed to or referenced to in the drawings. The photocopied drawings did not detail this either.
Don't get me wrong the shelves are good quality and we are pleased with the product.
Jo
bott Smartvan UK
6 years ago
Thank you, appreciate that. We will look into what we can do practically to respond to your feedback and your suggestion.Thanks again
Jo
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TC
Trusted Customer
Feefo Verified
York
6 years ago
What Trusted Customer said about bott Smartvan UK:
Makes working life better.
The Staff were really helpful and handled the logistics perfectly. The van racking utilises every inch of the van and in doing so leaves a large amount of space in the middle for the bulky items. No...
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Jo
bott Smartvan UK
6 years ago
Thank you so much for taking the time to leave us this review, we really appreciate it. Giving this level of detail helps future customers to make a confident and informed decision about their purchase, so thank you again :-)
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TC
Trusted Customer
Feefo Verified
Edinburgh
6 years ago
What Trusted Customer said about bott Smartvan UK:
From order to delivery everything went smoothly.
Fitting frames and floor found it very easy and everything fitted exactly.
Will recommend this to others.
Emma Stefanotti
bott Smartvan UK
6 years ago
Thank you for such a positive review, its great to hear everything ran so smoothly for you!
I hope you continue to love your racking.
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Trusted Customer
Feefo Verified
6 years ago
Great product and good service
Jo
bott Smartvan UK
6 years ago
Hi, thank you so much for taking the time to leave us such a positive review, we really appreciate it. Merry Christmas!
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TC
Trusted Customer
Feefo Verified
Scottish Highlands
6 years ago
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What Trusted Customer said about bott Smartvan UK:
Worth every penny, highly recommended!
Customer service was brilliant.
Fitment and ease of installation is great.
Customisation and capability is fantastic.
Really impressed with everything to do with the company and product.
I was...
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Emma Stefanotti
bott Smartvan UK
6 years ago
Thank you for such a positive review and for the images too, the van is looking great!!
With adding the false floor please do give us a call when you decide to do this as we will help you with the order.Best number to reach us on is: 01288 355 666, option 2.
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TC
Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about bott Smartvan UK:
Easy to order and delivered on time
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TC
Trusted Customer
Feefo Verified
Camberley
6 years ago
What Trusted Customer said about bott Smartvan UK:
Great product, looks smart and leaves plenty of room in the back of the van, with loads of storage.
Staff were all helpful and on line ordering was straight forward.
Only down side was the fitting....
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Emma Stefanotti
bott Smartvan UK
6 years ago
Thank you for your feedback and positive comments about the team, I am sorry to hear you had some fitting issues, I will pass your comments on to the team to look into further for you.
I hope you continue enjoy your racking!
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TC
Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about bott Smartvan UK:
excellent product
excellent
Emma Stefanotti
bott Smartvan UK
6 years ago
Thank you for your positive review, I hope you continue to enjoy your racking!
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TC
Trusted Customer
Feefo Verified
Eastleigh
6 years ago
What Trusted Customer said about bott Smartvan UK:
Excellent customer service
Brilliant service, had issue with delivery ( not there fault ) and got dealt with very fast , rang me back when they said they would which for me is very important
Would definitely recommend
Emma Stefanotti
bott Smartvan UK
6 years ago
Thank you for leaving us such a positive review and for your comments they are very much appreciated.
We hope you continue to enjoy your racking!
1
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TC
Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about bott Smartvan UK:
Top level service and a very good product
From design to ordering to delivery and after sales support Bott were excellent. Willing to go the extra mile to ensure I was happy and happy to answer any questions I had regarding the delivery and...
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Emma Stefanotti
bott Smartvan UK
6 years ago
Thank you so much for leaving us such a positive review, we hope you continue to enjoy your racking!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.