Very good rental services with all the latest games!
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Give it a go
Great service, saves you a lot of money.
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Trusted Customer
Cheltenham
8 years ago
What Trusted Customer said about Boomerang:
Boomerang have saved me so much money!
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Improve
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Trusted Customer
8 years ago
Yeah
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Recommended
Easy convenient no hassle and cheap. Perfect!
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Not happy at times
Becoming increasingly frustrating, even on a priority package, you can wait days and days for a medium wait game - then can take royal mail 3 days to deliver, after being a member for over 5 years...
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Andrew
Boomerang
8 years ago
Hello Matt
Thanks for your feedback,
I'm really sorry to hear your feeling this way about our service.
Customers who are on the priority service are put ahead of all other packages and prioritized for new release games first. If there is a wait for a game the wait will be shorter than other rental packages. During any wait for a despatch you will be receiving payback points so that you aren't loosing anything for your subscription. These points can be used to rent bonus games, discounts for purchases and even saved up for a free rental month.
If offer the wait time to customer as a guide for a potential wait and these are subject to change every 24 hours. We monitor these times daily and if there is a long wait we will always do what we can to bring the wait down.
We use 1st class Royal Mail to deliver our games and the expected delivery time quoted from Royal Mail is 1-3 days.
After reviewing your account I can see you've saved nearly £2,400 using our service.
I do hope this information helps, I have also sent this to you via email.
If you need anything please feel free to email on customersupport@boomerangrentals.co.uk
Thanks Boomerang
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Highly recommend
This service saves me so much money, I get to try games I wouldn’t usually buy because I don’t want to risk £40-£50 in case I don’t like it. The turn around is incredible, posted a game back...
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
<3
Boomerang are just......the best. What an amazing service.
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Avoid at all costs!!!
Absolutely shocking company, repeatedly overcharging and then taking or attempting to take money from my account every month for 14 months after I cancelled the service, or rather lack thereof! *Bad...
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Andrew
Boomerang
8 years ago
Hello Anthony
Thanks for your feedback,
I'm really sorry to hear of any issues you feel you've had with our service.
After reviewing your account I can see your account is in cancel pending and has not fully cancelled. This is due to a game still being attached to your account that we've not received back as of yet.
Our system will automatically complete the cancellation once the game is returned. If you account is in cancel pending our system will still take payments on your billing date. However once we receive the game back we will always look to refund any payments, as we will only process payments for service you actually received.
I've been unable to locate any previous contact from you regarding your issues. However I've sent all of this info to you in a personal email. Please replay when you can and I will get this amended for you.
If you have proof of postage please include this or please confirm if you never received the game to begin with.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Thanks for your feedback,
I'm really sorry to hear your feeling this way about our service.
Customers who are on the priority service are put ahead of all other packages and prioritized for new release games first. If there is a wait for a game the wait will be shorter than other rental packages. During any wait for a despatch you will be receiving payback points so that you aren't loosing anything for your subscription. These points can be used to rent bonus games, discounts for purchases and even saved up for a free rental month.
If offer the wait time to customer as a guide for a potential wait and these are subject to change every 24 hours. We monitor these times daily and if there is a long wait we will always do what we can to bring the wait down.
We use 1st class Royal Mail to deliver our games and the expected delivery time quoted from Royal Mail is 1-3 days.
After reviewing your account I can see you've saved nearly £2,400 using our service.
I do hope this information helps, I have also sent this to you via email.
If you need anything please feel free to email on customersupport@boomerangrentals.co.uk
Thanks
Boomerang