I bought a new Venetian blind for my kitchen and the instructions on how to measure for the blind on the site were easy to follow. The blind arrived and was easy to fit. The product is good value for...
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Ian Gardner
Boston
5 years ago
Date of purchase: 24/05/2020
What Ian Gardner said about Blinds Hut:
The blind are very good value for the cost , we are looking at some more for the house and will definitely be using them again
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Trusted Customer
5 years ago
Date of purchase: 22/05/2020
3 weeks before you received your order is unforgivable. Im expecting 3 to 4 days delivery as they sid when i ordered this. I should use a different website where they will tell you that delivery time...
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Martin Bailey
Blinds Hut
5 years ago
Dear Customer,
I'm so sorry that we did not meet your expectations here .. a made to measure roller blind of this type has a manufacturing lead time of 10-12 working days .. I'm very sorry that this information was not more clear to you when you ordered, possibly you just saw the delivery service that the blind would be on once made.
We're working to make the quality of information better all the time and we have certainly taken your feedback as an action point. I very much hope that we keep you as a customer - and hope that the blind looks great in your home.
Best regards
Blinds Hut
Took awhile to be delivered but that is because or the situation at the moment. Really lovely blinds, very good quality and perfect size. Much more expensive that the big standard stuff you would get...
Diabolical Customer Service uncontactable by phone and they dont answer e mail worst i have ever exlerianced
Martin Bailey
Blinds Hut
5 years ago
Dear Mark,
I'm so sorry we didnt meet your expectations as regards customer service on this occasion. We have been dealing with a double whammy of both increased volume and also reduced capacity on the customer service side of things - because of homeworkin / social distancing. Not an excuse just a reason why voice calls in particular have been a problem to handle recently.
I see that one of our customer service representatives was in conversation with the supplier about the problems you are experiencing with the blind operation - we will certainly follow this through & please trust that we will resolve it for you.
Apologies once more for any inconvenience caused
Best regards
The Blinds Hut Team
Product reviews
Martin Bailey
Blinds Hut
5 years ago
Dear Mark,
I'm so sorry we didnt meet your expectations as regards customer service on this occasion. We have been dealing with a double whammy of both increased volume and also reduced capacity on the customer service side of things - because of homeworkin / social distancing. Not an excuse just a reason why voice calls in particular have been a problem to handle recently.
I see that one of our customer service representatives was in conversation with the supplier about the problems you are experiencing with the blind operation - we will certainly follow this through & please trust that we will resolve it for you.
Apologies once more for any inconvenience caused
Best regards
The Blinds Hut Team
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Trusted Customer
5 years ago
Date of purchase: 01/05/2020
1st class service, blind was made to order and fitted exactly.
Overall quality and finish of the blind was perfect.
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Trusted Customer
5 years ago
Date of purchase: 19/04/2020
Not happy as no contact regarding delivery of the blinds ordered 1 week ago!!
Martin Bailey
Blinds Hut
5 years ago
Dear Customer,
Very sorry that we did not meet your expectations as regards communication on order progress - please accept my sincere apologies.
On the positive side when you ordered - the supplier was in manufacturing shutdown & we were displaying a 4-6 week lead time. From the info that i have your order was dispatched from the factory 1st May - which is good deal quicker than the most optimistic estimate. Hope you are safely in receipt of your blind now & it looks great in your window. Sorry once again.
Trusted Customer
5 years ago
Still not received items
Martin Bailey
Blinds Hut
5 years ago
really sorry I think i gave you some incorrect info there - now looking at update from the supplier - it appears that the dispatch date was actually 4th May with Tuffnells carrier
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