I placed my order only to find the product was not in stock like it said. They then supplied a different product without my say so. I contacted them to complain and they offered taking that item...
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Russell John
Bike Gear
10 years ago
Hi Steve,
Firstly please accept my apologies if you have received below standard service from one of our team. We are currently in the process of relocating all our Mail Order to one location where we can keep a tighter control to ensure our procedures are carried out to the standard we expect our team to meet.
I will investigate your particular issue becasue we never ever expect customers to be out of pocket through using our services and ensure you that this will be addressed straight away through further team training. We also offer a swap out arrangement should there be any issue with the product.
Thank you for your comments, without feedback like yours we wouldn't be able to identify areas that need improving.
Regards,
Russell John. Director.
Bike Gear is a motorcycle clothing, helmet and accessories online store. Offering a wide range of the very popular brands including Shoei and Sidi with Free UK Delivery on all orders over £25.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Bike Gear is a motorcycle clothing, helmet and accessories online store. Offering a wide range of the very popular brands including Shoei and Sidi with Free UK Delivery on all orders over £25.
