Big Cat Travel Insurance is no longer an active Feefo customer
Displaying all 620 reviews
TH
Tallulah Hadfield
Feefo Verified
GBR
23 days ago
What Tallulah Hadfield said about Big Cat Travel Insurance:
Would recommend
Really easy to navigate, covered for lots more with standard package that other companies and priced well.
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Trusted Customer
Feefo Verified
8 months ago
Insurance payout sorted
Hard to get through sometimes, however my insurance got paid out within 7 days from their company.
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Trusted Customer
Feefo Verified
9 months ago
Easy website, clear policy documents, quick quote
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Trusted Customer
Feefo Verified
11 months ago
Great
Easy to use website. Helpful staff on the telephone.
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AC
Adrian Cole
Feefo Verified
11 months ago
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MM
Mary McDermott
Feefo Verified
Castlewellan
11 months ago
What Mary McDermott said about Big Cat Travel Insurance:
Excellent service
Easy to use when downloading quote.
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JW
James Whealan
Feefo Verified
11 months ago
What James Whealan said about Big Cat Travel Insurance:
Straight forward no nonsense customer service
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Trusted Customer
Feefo Verified
12 months ago
Don't bother
Budget doesn't really cover anything....dont bother with this travel insurance. Go elsewhere.
Big Cat Travel Insurance
Big Cat Travel Insurance
12 months ago
Thank you for your feedback, though we’re sorry to hear you were disappointed.
We aim to provide clear, transparent information about what each policy covers - including our budget friendly option, so customers can choose the level of protection that best suits their needs.
For travellers looking for broader coverage, we also offer Standard and Premier policies, which include a much wider range of benefits and are only slightly more expensive. These options are clearly outlined during the quote process, and our team is always happy to help with any questions before you buy.
Big Cat Travel Insurance
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Trusted Customer
Feefo Verified
1 year ago
Sports insurance for Brazil trip
I would not rate an insurance company above a 3 until I used them for a claim…..
But yes it was easy to sign up and pay - but most things are!
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Trusted Customer
Feefo Verified
1 year ago
I would Avoid - poor payers
Great at selling the product. Very EASY and comprehensive.
Bought this twice this for both my kids doing travelling abroad and have spent over £2500 with Big cat
Middle Child had basic fall on...
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Big Cat Travel Insurance
Big Cat Travel Insurance
1 year ago
Hi there,
Thank you for your review.
We’re sorry to hear about the delay you’ve experienced with your claim and fully appreciate how frustrating this must be.
We can confirm that we spoke with your son this morning via our live chat service and are now actively liaising with the claims team to review the current status of the case. Please rest assured that we’re treating this as a priority and will be in touch with an update as soon as possible.
We value the trust you’ve placed in us by arranging cover for your children through Big Cat, and we’re committed to supporting you throughout this process.
Big Cat Travel Insurance
Trusted Customer
1 year ago
Whilst I appreciate your response and effort nothing has happened apart from one email from your claims handling company Gallagher Basset saying this was still being looked at.
How can you sell a product of safety and security and in my opinion offer nothing. Over 3 months from the accident.
Parents please be aware of using Big Cat and this claims handler for any long trips, gap years unless you can afford to pay for any treatments yourself and carry the cost for months.
I had now referred this to the FOS.
Big Cat Travel Insurance
Big Cat Travel Insurance
1 year ago
Hi there,
Payment for this claim was raised on 09/04/2025 and is currently with the accounts team at CSAL for processing.
Should you have any additional concerns or questions, please do reach out to us on 0333 003 3161 or via email at info@bigcattravelinsurance.com
Big Cat Travel Insurance
Trusted Customer
1 year ago
The email I received on the 9th from Gallagher Basset states:
"Your claim has now been assessed and passed for final checks to be carried out before any payments can be released. Once these final checks have been completed we will contact you to confirm the outcome."
which is different from a payment being raised.
I have working the in travel industry for 30 years and would never partner with an organisation that takes 3 months to evaluate a simple claim.
In addition we actually used the NHS for follow up treatment which was dramatically more efficient that your current partner CSAL.
As far as I am concerned this matter is now with the FOS and and I will be serving Big Cat with a claim for both my sons policies in the small claims court.
Trusted Customer
1 year ago
Eventually paid and apologies given with compensation.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
