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Better Waste Solutions Reviews | Customer Service Reviews for https://www.feefo.com/reviews/better-waste-solutions | Feefo

Displaying all 22 reviews

Trusted Customer

25 days ago

Date of purchase: 19/06/2025

Better Waste beats Biffa hands down!

Really like the immediacy of being able to speak to someone on the phone when you need to. Better Waste have had problems with their bin suppliers which caused a delay to the start of our contract,...

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Debbie

Better Waste Solutions

25 days ago

Good afternoon, Thank you for your review, we love hearing from our customers with feedback on the service we provide. We know being able to speak to someone when needed is important, our dedicated Customer Service Team are happy to help with any queries you may have. Kind regards, The Better Waste Solutions Team.

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Trusted Customer

1 month ago

Date of purchase: 04/06/2025

I’m a new customer and I’m very happy so far.

Dee was very helpful and responded straight away when any issues arose and were sorted out quickly.

Debbie

Better Waste Solutions

1 month ago

Good afternoon, Thank you for your feedback, it's great to hear you are happy with our services, we have a dedicated Customer Service Team here to help if needed. I have passed on your kind comments to the team, especially to Dee, I know they will make their day. Kind regards, The Better Waste Solutions Team

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Trusted Customer

1 month ago

Date of purchase: 28/05/2025

Excellent communication and service provided with any issues dealt with promptly

Debbie

Better Waste Solutions

1 month ago

Good afternoon, Thank you for your feedback, it's so good to hear how happy you are with our service. Our dedicated Customer Service Team are here to help with any queries you have. Kind regards, The Better Waste Solutions Team

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Trusted Customer

1 month ago

Date of purchase: 28/05/2025

The customer team members are very supportive. Especially Ms Nyomi and othe

The service is perfect

Debbie

Better Waste Solutions

1 month ago

Good afternoon, Thanks for your review, it's great to hear you felt supported throughout the process of setting up your service. I've passed your kind comments onto the team, especially to Nyomi too :) Kind regards, The Better Waste Solutions Team

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Trusted Customer

1 month ago

Date of purchase: 19/05/2025

Waste contract

Very friendly and approachable, kept us updated every step of the way and then made sure the bin had been delivered correctly

Debbie

Better Waste Solutions

1 month ago

Good afternoon, Thank you for your review, it's lovely hearing how happy you are with our team and the set-up of your waste service. We are happy to help if you need any advice at all, just give us a call or pop us an email over if preferred :) Kind regards, The Better Waste Solutions Team

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Craig

Manchester

1 month ago

Date of purchase: 19/05/2025

What Craig said about Better Waste Solutions:

Excellent service

The communication was very good from the very start. There was a delay with delivery but that was expected and explained in full.

Debbie

Better Waste Solutions

1 month ago

Good morning, Thanks for your feedback, we know keeping our customer up to date is important, and it's great to hear how happy you are with our service. Please contact us if you need any help at all, or have any questions as our dedicated Customer Service Team are happy to help. Kind regards, Better Waste Solutions

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Trusted Customer

2 months ago

Date of purchase: 14/05/2025

Helpful service and guide to waste collection

Helpful review of services available and set up service chosen.

Debbie

Better Waste Solutions

2 months ago

Good afternoon, Thanks for your feedback, we know every business has unique waste service needs, we're glad we were able to find you the best service for your business. Our dedicated Customer Service team are happy to help if you need them. Kind regards, The Better Waste Solutions Team

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Trusted Customer

2 months ago

Date of purchase: 30/04/2025

Poor sow from Biffa

This is aimed at Biffa. My first collection was missed, prompting me to email BWS, without any response back, due to a back log of emails to get through. It was only until I called them that I was...

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Debbie

Better Waste Solutions

2 months ago

Good afternoon, Thank you for your feedback, we're sorry to hear that the start of your services isn't as expected, this is something we do take very seriously and will do all we can to improve this for you. I can see my colleague is working with you to resolve any issues. As with all business waste companies, due to the introductions of the Simpler Recycling legislation, we are experiencing a high volume of contacts we are working very hard to try and minimise the impact this may have on our customers. Kind regards, The Better Waste Solutions Team

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Trusted Customer

3 months ago

Date of purchase: 08/04/2025

Bin delivered to wrong place after a long wait time

Wouldnt meet me at the property with the key for the bin storage Wouldn't collect key from office for bin storage Made me send the key to the depot Once the key was sent, it was confirmed the key...

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Debbie

Better Waste Solutions

3 months ago

Good morning, Thanks you for your feedback, we're sorry to hear the set up of the waste service didn't go as smoothly as we like. We'll pass this onto the manager who will look into this, they will pass on any feedback applicable to the party concerned. Once again we're sorry to hear of your disappointment, please don't hesitate to get in touch if you do need any help as our dedicated Customer Service Team are happy to help. Kind regards, The Better Waste Solutions Team

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Alex Reader

Maidstone

3 months ago

Date of purchase: 04/04/2025

What Alex Reader said about Better Waste Solutions:

Very good service so far

Fast and effective service from the outset. Kerry bolam as the customer service representative was very helpful and efficient setting up a new contract for me.

Debbie

Better Waste Solutions

3 months ago

Good morning Alex, Thank you for your feedback, we're so pleased to hear you found our team to be helpful and efficient. I've passed on your kind words, especially to Kerry, I know they have made their day. Kind regards, Better Waste Solutions

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About Better Waste Solutions

We are committed to deliver a service we are proud of, and Better Waste Solutions is all about just that – giving you a better waste solution for your business. We are a waste management service, which means we partner with licensed collection companies across the UK who we trust to represent us when removing your waste. Our aim is to provide customers with a simple, honest, and cost-effective solution, while being environmentally conscious. Better Waste Solutions offers a wide range of business waste services, and if we can’t give you what you need, we probably know someone who can.

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0330 390 7540

Metropolitan House, Longrigg Road, Gateshead, Tyne and Wear, NE16 3AS, United Kingdom

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