Hi Nicola,
Thank you for your feedback. We're disappointed to hear that, on this occasion, you feel our service hasn't lived up to your expectations. I understand you spoke with the team at the time of purchase, and they explained that the event insurance couldn't be put in place within the timeframe due to outstanding paperwork that was required before progressing. If we can help any further on the situation, please do not hesitate to contact us.
We do hope we get the chance to work with you again so that the next time you leave feedback for us, it will be in line with our office score of 4.3/5*.
Kind regards,
Kayleigh.