We are sorry to hear there was an issue with your order and can understand how disappointing this must have been. This issue has never arose before, so we are sorry that it happened on your order. After a thorough investigation with the warehouse, a teapot lid was immediately dispatched and you should have received it a day or 2 after your initial delivery. Please do let us know if that isn't the case and I will investigate further. Please accept our apologies for the inconvenience.