Did not receive Bead Mat. Sent e-mail about 3 days age, still not received any communication.
Beads Unlimited
Beads Unlimited
11 years ago
Thanks for your review.
I'm very sorry an item was missing from your order, it was sent out to you a few days ago so has hopefully arrived safely.
We always respond to e-mails as soon as possible, as you've seen with your previous message regarding rocailles and applying the discount code. I can't find a more recent e-mail of yours on our system I'm afraid so I'm not sure what happened to that one, apologies again.
Kind regards,
Kat Turner
Product reviews
Date of purchase: 17/08/2014
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Trusted Customer
11 years ago
Efficient - quickly received - well packed - good communication
Site was easy to navigate ( much improved than it used to be) goods were delivered fairly promptly I got special deal that I was advised by email. I am very disappointed that the main items I really...
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Beads Unlimited
Beads Unlimited
11 years ago
Thanks for your review.
I'm sorry that the leather you wanted was out of stock, we're expecting a shipment including these items in approximately 2-3 weeks.
Apologies too for the poor quality chain you received, it's a line we have to keep a close eye on unfortunately and this one must have slipped the net. As with any unsatisfactory items, please do send it back to us and we'll refund you accordingly.
Kind regards,
Kat Turner
We first opened our modest premises, the Brighton Bead Shop, in March 1986, with the idea of supplying not just glass beads but a vast, cosmopolitan mix of jewellery-making supplies. We are now amongst the top UK bead suppliers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We first opened our modest premises, the Brighton Bead Shop, in March 1986, with the idea of supplying not just glass beads but a vast, cosmopolitan mix of jewellery-making supplies. We are now amongst the top UK bead suppliers.