Quotation OK and would award 5 stars if contact was made easier instead of
Very long time answering 'phone calls and also your unnecessary constant
contacting after agreeing the premium
Dawn Guiver
Be Wiser Insurance Services
9 years ago
Thank you for reviewing our service and providing your feedback. It is very much appreciated.
Kind Regards
Cathy
Date of purchase: 10/10/2016
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TC
Trusted Customer
Rotherham
9 years ago
What Trusted Customer said about Be Wiser Insurance Services:
I don't like your system of phoning me and then putting me on hold. You should immediately transfer me to the concierge team so we can start the negotiations, which will stop me hanging up which I...
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Dawn Guiver
Be Wiser Insurance Services
9 years ago
Thank you for your feedback. We strive to provide a high level of customer care to our customers and we are sorry to hear that you have not experienced this. We appreciate you taking the time to review our service as all feedback is important to us, ensuring that we maintain expected levels of service.
Kind Regards
Dawn
TC
Trusted Customer
9 years ago
I note from above you have only shown car insurance.....I have also taken house & contents insurance with Be Wiser, as I have done each time with you. Can you please send the paper documents of the insurances I have taken out.
Dawn Guiver
Be Wiser Insurance Services
9 years ago
We apologise that you have not yet received your house & contents documents, we have issued a duplicate copy to be sent by post to you.
Kind Regards
Cathy
Date of purchase: 01/10/2016
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Trusted Customer
Notthwich
9 years ago
What Trusted Customer said about Be Wiser Insurance Services:
Info sent in good time prior to my renewal and dealt with efficiently. I had lost my birthday voucher but this wasn't a problem and the discount applied
My insurance doesn't seem to be going down each year. I've now got 6 years no claims and it still going up.
Also talking to one of the agents on Wednesday. Told him my occupation has now changed. He...
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Dawn Guiver
Be Wiser Insurance Services
9 years ago
We apologise that you have had some difficulties with renewing your policy.
Your comments have been noted and we will contact you in relation to your payments, please rest assured that we would like to do all we can to ensure that the payments are agreeable.
Kind Regards
Dawn
TC
Trusted Customer
9 years ago
It's not the fact I can't afford your payments. It's just I don't get paid again until 27th October. And you want my money on 26th. For 1 day please can you amend this for this 27th. I would be much appreciated. Then for the future months. I need the payments to go out either the last Thursday off each month or the 1st of each month. Please.
Dawn Guiver
Be Wiser Insurance Services
9 years ago
Apologies if we have suggested the payments could not be met, this was not our intention. We will contact you to discuss and confirm changes to your payment dates.
Kind Regards
Dawn
TC
Trusted Customer
9 years ago
I won't be available now until Monday. Because I work shifts. Hence the reason I rang bewiser yesterday on my day off.
Dawn Guiver
Be Wiser Insurance Services
9 years ago
Contact will be made off line via email.
We trust that this will be acceptable and look forward to your confirmation that the new payment dates are acceptable.
Kind Regards
Dawn
TC
Trusted Customer
9 years ago
Still awaiting for conformation about payment dates
Dawn Guiver
Be Wiser Insurance Services
9 years ago
Good Morning, My colleague, Cathy, confirmed the payment dates via email at 11:13 on 6th October 2016. We have resent the email today.
Please check all mailboxes, including the 'Junk' email, as we may be an unknown recipient and emails could therefore have been redirected there. Please. let us know if you have not received the email. We will be more than happy to contact you at a convenient time for you to discuss the payment schedule.
Kind Regards
Dawn
TC
Trusted Customer
9 years ago
Thank you so much. This is a weight off my mind.
Kind regards
Stacey
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