Thank you for taking the time to share such detailed feedback. We’re pleased to hear that communication with the office was good, the coach was comfortable, and that the journey overall went well. We’re really sorry, however, about the issue with the route and the way it was handled — that’s not the experience we want for our passengers. We’ll make sure this is addressed with the team so it doesn’t happen again. We really appreciate your comments and hope to welcome you on board again for a smoother experience next time.
Date of purchase: 25/09/2025
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Mr Bentley
Feefo Verified
CYP
11 months ago
What Mr Bentley said about Barnes Coaches:
Great can't fault it
Product reviews
Ross
Barnes Coaches
11 months ago
Thank you for your kind words! We’re so pleased to hear you were happy with the service — we look forward to welcoming you on board again soon!
Thank you for your lovely review! We’re delighted to hear Jason made such a great impression with his friendly approach and spot-on timing. It’s also wonderful to know our office team have been efficient and helpful. We’ll be sure to share your feedback with everyone — and we look forward to welcoming you on board again soon!
Thank you for your kind review! We’re so pleased to hear you’ve consistently found our quotes prompt and good value, and that both our office team and drivers have made such a positive impression. Your feedback means a lot to us, and we look forward to helping with your future journeys!
Thank you for your feedback! We’re glad to hear everything went well overall, but we’re sorry for the slight delay and any confusion around the pickup point. We’ll also take note of your comments about driver contact details to see how we can make things clearer in future. We really appreciate you letting us know and hope to welcome you on board again soon!
Really easy . The only thing I find not so good now is through no fault of Barnes is the pick up in town centre .would be easier to be picked up from Greenbridge for myself and my friends
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts