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Back-Roads Touring Reviews | Customer Service Reviews for https://www.feefo.com/reviews/back-roads-touring | Feefo

Displaying all 3,346 reviews

CECILE

Australia

8 years ago

Date of purchase: 09/06/2015

What CECILE said about Back-Roads Touring:

Great experience

I have done 2 trips with Backroads and it is clear the guide makes or brakes the experience . On my Provence and the French Riviera Eric as our guide was all you could ask for...

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Trusted Customer

8 years ago

Date of purchase: 10/08/2015

An interesting journey through the history of Southern Spain

We purchased through our travel agent so had no problems with the process. What I did find very disappointing is that our elderly friends who had originally thought they would join us on the trip...

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Trusted Customer

8 years ago

Date of purchase: 30/04/2015

Great tour, great service, great memories.

BR can be congratulated on providing excellent service. Our driver, Nic, was always professional, helpful and friendly and always seeking to give us extra xperiences.The bus was comfortable and...

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BRETT

Brisbane

8 years ago

Date of purchase: 22/12/2015

What BRETT said about Back-Roads Touring:

Excellent service. Value for money tour.

Product reviews

Kate

Perth, Western Australia

8 years ago

Date of purchase: 02/06/2015

What Kate said about Back-Roads Touring:

Terrific tour

Being in a small group is a must and the accommodation and food was excellent.

Product reviews

WARREN

Wellington New Zealand

8 years ago

Date of purchase: 30/04/2015

What WARREN said about Back-Roads Touring:

This Company really knows how to deliver a wonderful experience with attention to detail

This is the 2nd time we have used Back Roads Touring and once again they really delivered a wonderful tour with their tour guide Nick who went out of his way to provide us with a wonderful...

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JOCELYN

Buderim Queensland Australia

8 years ago

Date of purchase: 13/10/2015

What JOCELYN said about Back-Roads Touring:

Last Post at Menin Gate

Excellent. have recommended it to others. Will travel with them again Suggest the group could participate in the Last Post ceremony at the Menin Gate by placing a wreath at the appropriate time if...

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Trusted Customer

9 years ago

Date of purchase: 05/11/2015

Ireland is a green, great place.

Our guide seemed unsure of himself, his information, some roads, some sights. Several times we had to ask him what we were seeing along the road. Time management was not great, but we saw and did a...

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Product reviews

Trusted Customer

9 years ago

Date of purchase: 11/06/2015

High expectations not met.

I was disappointed overall with both tours, A Taste of Bordeaux and La Belle France. Lack of detailed history, hotels on La Belle France inferior to those on A Taste of Bordeaux. On a positive note...

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Customer Services

Back-Roads Touring

8 years ago

Hi,

Thank you for your review and for your time on the phone yesterday, it was great to be able to talk through your experience. We are sorry to hear that you were disappointed with your Tour Leader’s knowledge of the history on your tour. As discussed, your feedback is really important to us and we have raised your concerns with our Ops team to ensure that we offer more support and training to our Tour Leaders before they go out on tour. As mentioned, our Tour Leaders are a huge part of the service we offer, so we will do our utmost to ensure that we are providing them with everything they need to make their tour, and our guests’ experiences positive ones. We hope this helps,and thanks again for your time.

The Back-Roads team

Product reviews

Customer Services

Back-Roads Touring

8 years ago

Hi,

Thanks for your review, and thanks for taking the time to speak to us on the phone earlier today. As discussed, your feedback is really important to us and we have raised your concerns over the accommodation with our product team to ensure that future Back-Roads guests do not experience the same disappointment. We hope this helps, and thanks again for your time.

The Back-Roads team

EDWARD

Australia

9 years ago

Date of purchase: 12/01/2016

What EDWARD said about Back-Roads Touring:

Too rushed!

OK but too much time driving and too little time at the interesting spots. It makes the brochure look good to have lots of highlights but in reality you get rushed through them so fast you dont...

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Customer Services

Back-Roads Touring

8 years ago

Hi Ted,

Thanks so much for your review and for taking the time to speak with us earlier today.

This type of feedback is really important as it means we can look into your concerns and address the tour itinerary moving forwards. As such I have spoken to our product team today to ensure we get the balance of driving and touring correct on this tour in future.

Product reviews

Customer Services

Back-Roads Touring

8 years ago

Hi Ted,

Thanks so much for your review and for taking the time to speak with us earlier today. This type of feedback is really important as it means we can look into your concerns and address the tour itinerary moving forwards. As such I have spoken to our product team today to ensure we get the balance of driving and touring correct on this tour in future.

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About Back-Roads Touring

At Back-Roads Touring, we invite you to join us on a journey of discovery. Together, we’ll amble through the narrow passageways of history-laden towns, seeking out traditional recipes passed through generations. Each path we take leads us to something new that enriches the senses. Our carefully curated tours provide the vehicle – literally and figuratively – to experience local life. We pride ourselves on slowing the pace so you can take it all in at your leisure. There’s no need to rush! With almost 40 years of experience, we’re confident you’ll experience every destination’s deepest layer on our expertly crafted small-group tours.

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0208 9870 990 (UK)

109 Power Road, Chiswick, Greater London, W45PY, United Kingdom

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Back-Roads Touring Reviews

Provence & The French RivieraMore reviews of this product (5)View product websiteHotels in all areas except Aix ...staff were efficient and extremely helpful and pleasant .Accommodation and meals of a high standard. As I said would prefer to add at least one night near the...Read all

Iberian InspirationMore reviews of this product (19)View product websiteWe enjoyed the overall experience particularly staying in the hotels in the old Jewish Quarters. The guide, David was excellent, friendly, very knowledgeable in regard to the history of Spain and...Read all

Chelsea Flower ShowMore reviews of this product (17)View product websiteNic, our driver went the extra mile to give us additional experiences as well as being informative about plants, trees and geography. Eating fish and chips on Hastings Beach was fabulous. The great...Read all

Italian IndulgenceMore reviews of this product (41)View product websiteA brilliant hassle free uncrowded tour. Imaginative itinerary and beautiful hotels off the beaten track. Our guide Agostino was simply outstanding. Nothing was too much trouble for him. I would...Read all

Germany's Romantic Road to ViennaMore reviews of this product (3)View product websiteThis was a great tour along the Romantische Road. Our guide, Agnes, was knowledgeable and extremely helpful. She was the best.

Chelsea Flower ShowMore reviews of this product (17)View product websiteThis tour also covered other Garden Highlights in UK and exceeded our expectations. We have since completed another tour, following Chelsea, with Back Roads called Corners of Cornwall and this was...Read all

WWI Battlefields WeekendMore reviews of this product (19)View product websiteVisiting the cemeteries where our ancestors lie or their sacrifice commemorated in the case of no body found

Ireland - The Emerald IsleMore reviews of this product (45)View product websiteDid not enjoy Bantry House. The place seems more rundown since we were there 10 years ago . The lunch room was a disaster--not prepared at all.Kenmare was not needed, time too short there. Expensive...Read all

La Belle FranceMore reviews of this product (14)View product websiteHotels inferior to A Taste of Bordeaux. Handle on suitcase damaged - no offer of help to get handle up so I could use it.

Germany's Romantic Road to ViennaMore reviews of this product (3)View product websiteOK but too much time driving and too little time at the interesting spots. It makes the brochure look good to have lots of highlights but in reality you get rushed through them so fast you dont...Read all

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