Hi Charlene,
Sorry to hear you have received the incorrect items. I have attached the link below for our returns policy so you can return these. I have emailed you a pre paid label to cover this cost for you. Please send across the photos requested in the email.
https://www.bcouturelondon.com/pages/delivery
Their support email took 5 days to respond to my issue and the order was sent out extra large when I ordered a small.
Very poor ratings from me.
Adam Flatt
B Couture London
5 years ago
Hi Callum,
Sorry to hear this. Please could I ask for you to send across a photo to info@bcouturelondon.com and we can arrange a pre paid label to be emailed for you to return these.
Product reviews
Date of purchase: 04/04/2021
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Trusted Customer
5 years ago
There was good. But the product that I bought was not not as it seems to me.
Waist fit leg too tight to wear it
Adam Flatt
B Couture London
5 years ago
Hi Victoria,
Sorry to hear that this were not able to be worn. You can return these to us for an exchange or a refund.
https://www.bcouturelondon.com/pages/delivery
The item didn’t fit and when I sent an email there was no response. I requested a prepaid postage label and I was refused . I had to bear the cost of £10 to return the item.
Adam Flatt
B Couture London
5 years ago
Hi Sam,
Sorry to hear the communication seemed poor, I have looked into this and can see you was advised via email that unfortunately at the moment we do not offer a pre paid returns service. We advise all customers to return using Royal mail standard 2nd class.
Product reviews
Date of purchase: 02/04/2021
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Amanda Clements
5 years ago
What Amanda Clements said about B Couture London:
There service was amazing sorted my exchange really quickly
Jeans were great quality and was perfect fit I would definitely recommend it.
Customer Service
B Couture London
5 years ago
Thank you for your review.
Product reviews
Date of purchase: 08/04/2021
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Wayne Porter
5 years ago
What Wayne Porter said about B Couture London:
Order large got sent small even though it was checked before sent out by one of the staff
Adam Flatt
B Couture London
5 years ago
Hi Wayne,
Sorry to hear that you received the incorrect size. Please send a photo of the labels inside the tracksuit to info@bcouturelondon.com . We can arrange a pre paid label to be emailed across to you.
B Couture London is at the forefront of a thriving new revolution in youth culture and style. We are the people who aren’t afraid to challenge the norms, and we define ourselves by the clothes we wear.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
B Couture London is at the forefront of a thriving new revolution in youth culture and style. We are the people who aren’t afraid to challenge the norms, and we define ourselves by the clothes we wear.
