B Couture London is no longer an active Feefo customer
Displaying all 2,783 reviews
Trusted Customer
5 years ago
Good service and quality
Customer Service
B Couture London
5 years ago
Thank you for your review.
Date of purchase: 08/05/2021
0
Share
Trusted Customer
5 years ago
Brilliant service
Customer Service
B Couture London
5 years ago
Thank you for your review.
Product reviews
Date of purchase: 09/05/2021
0
Share
Trusted Customer
5 years ago
I was initially sent the wrong item size by accident and this was very quickly sorted with the correct size sent out in good time.
Customer Service
B Couture London
5 years ago
Thank you for your review.
Product reviews
Date of purchase: 26/04/2021
0
Share
Trusted Customer
5 years ago
Had no problems with the customer service.
Customer Service
B Couture London
5 years ago
Thank you for your review.
Product reviews
Date of purchase: 09/05/2021
0
Share
Trusted Customer
5 years ago
Poor didnt send my item and didn't even email me to tell me the item went out of stock
Customer Service
B Couture London
5 years ago
Hi Mark,
Sorry to hear this. I have just looked into this and can see that an email was sent out following a system error, it may be in your spam box? We do state on the email that if we have no response within 24 hours a refund will be processed.
Sorry for any inconvenience caused by this.
B COUTURE TEAM
I accidentally placed an order tried everything i could to cancel it emailed them like 3 times and got no reply make a better cancelling order feature/service.
Customer Service
B Couture London
5 years ago
Hi Saraj,
Sorry to hear this. I have now looked into this and can see one email from yourself which was sent on Sunday 09/05/2021. Our offices do not operate over the weekend and I can see your email was responded to explaining this and as your order had already been processed and collected before the email inboxes were checked we could not stop the order unfortunately.
You can return this to us for a refund.
Thanks
B COUTURE TEAM
Hi Ali,
Sorry to hear that you are unsatisfied with your item(s). Please drop us an email at info@bcouturelondon.com and we can look into for you.
Thanks
B COUTURE TEAM
AK
Ali Khaliqdina
5 years ago
I have already contacted you via email and phone, yet I have constantly had my messages ignored. I hope we can find some sort of resolution or it will prevent me from futher purchases
Customer Service
B Couture London
5 years ago
Hi Ali,
I believe this has now been resolved via email and that the replacement is on its way to you.
Thanks
B COUTURE TEAM
B Couture London is at the forefront of a thriving new revolution in youth culture and style. We are the people who aren’t afraid to challenge the norms, and we define ourselves by the clothes we wear.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
B Couture London is at the forefront of a thriving new revolution in youth culture and style. We are the people who aren’t afraid to challenge the norms, and we define ourselves by the clothes we wear.
