We appreciate the time you have taken to leave your feedback. Across the Irish Insurance Industry, premiums have risen due to a number of factors. A sustained increase in the number of personal injury claims, higher court awards, and the collapse of Setanta Insurance, have all contributed to this.
At AXA we are dedicated to keeping our expenses down, using cost effective vehicle repairers and fighting fraud. However, personal injury claims are very high, and despite our on-going efforts to minimise cost, all premiums have gone up this year.
We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.
Kind Regards,
Erika
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Trusted Customer
Feefo Verified
9 years ago
I was very happy with Axa!
Steff person I spoke to was excellent. Pity about price of premium!
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about AXA Insurance:
Everythink about money
I like when I can talk face to face, not through phone. I'm happy with you because you have branch in Swords. I'm NOT happy abaut price! Is getting more and more expensive.
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Trusted Customer
Feefo Verified
Cork
9 years ago
What Trusted Customer said about AXA Insurance:
Fast, efficient, freindly, helpful.
We are delighted with AXA the staff dealt with us in a very efficient manner and was friendly and very polite also extremely helpful. We will stay with them long term from now on. Many thanks AXA.
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Trusted Customer
Feefo Verified
9 years ago
Easy, helpful and price very good
Always very efficient company to deal with.
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Trusted Customer
Feefo Verified
9 years ago
good friendly staff
My only small disappointment was that the price I was quoted on the phone was cheaper than the price I received in the post, i.e the quote given did not include charge for d/d .
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Trusted Customer
Feefo Verified
Skerries
9 years ago
What Trusted Customer said about AXA Insurance:
responsive to my needs
easy to deal with over the phone and make changes
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Trusted Customer
Feefo Verified
9 years ago
Very helpful
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Trusted Customer
Feefo Verified
9 years ago
Happy but not happy
I rated their standard of service excellent as the gentleman serving me was excellent unfortunately the price of my premium was ridiculous after all these years and having no claims I'm been...
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Trusted Customer
Feefo Verified
Dublin
9 years ago
What Trusted Customer said about AXA Insurance:
Will have to seriously consider a change of insurer for both home and car in 2017
First time in 24 years that I was not happy with discussion either re car or home insurance. I know that premiums are increasing but I expected even some token reduction when I rang to query quote -...
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Erika Rafferty
AXA Insurance
9 years ago
Hi Mary,
I'm really sorry to hear that you were unhappy with the discussion you had regarding both your home and car renewals.
Unfortunately, there has been an increase in premiums across the insurance industry due to a number of reasons, including rising claims costs and high court awards. The majority of customers across all companies are seeing price increases as a result.
At AXA we try our best to minimise these increases, while still offering a great product to suit our customers needs.
The value of your vehicle does not affect your renewal premium with AXA however we do use other factors such as make, model and car group etc.
We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.