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AXA Insurance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 151,106 reviews

Trusted Customer

Feefo Verified

sligo

9 years ago

What Trusted Customer said about AXA Insurance:

I was shocked at my premium renewal cost, I am 53, full licence for 36 year...

I was shocked at my premium renewal cost, I am 53, full licence for 36 years, never had a claim on any insurance, never had points, never had a criminal conviction, yet my premium more than doubled.

Erika Rafferty

AXA Insurance

9 years ago

Good Morning Denis,

We appreciate the time you have taken to leave your feedback.　

Across the Irish Insurance Industry, premiums have risen due to a number of factors. A sustained increase in the number of personal injury claims, higher court awards, and the collapse of Setanta Insurance, have all contributed to this.

At AXA we are dedicated to keeping our expenses down, using cost effective vehicle repairers and fighting fraud. However, personal injury claims are very high, and despite our on-going efforts to minimise cost, all premiums have gone up this year.　

We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.　

Kind Regards,

Erika

Trusted Customer

Feefo Verified

9 years ago

Excellent Service

Excellent sales Girl that I was talking with on the day she was very helpful and took the time to explain the insurance to me and delt with all my questions that I asked

Trusted Customer

Feefo Verified

Carrigaline

9 years ago

What Trusted Customer said about AXA Insurance:

Excellent service by AXA Ireland

Very helpful and could answer all the questions asked straight away

Trusted Customer

Feefo Verified

9 years ago

great price

Customer service excellent and price

Trusted Customer

Feefo Verified

9 years ago

Service was average in its delivery although the people were very polite.

Time consuming, wrong information put into system - I told that house was built in 1890 and it was put in as 1990 without my knowledge - this could have been serious in the event of a claim. I was...

Trusted Customer

Feefo Verified

Birr

9 years ago

What Trusted Customer said about AXA Insurance:

Great service, and good value.

Very helpful and friendly service. Better value, My Axa online is very useful. Overall, a pleasure to start a new policy with.

Trusted Customer

Feefo Verified

9 years ago

Clearer renewal notices and sending of docs failed.

3 Things that need improvement: 1) The renewal notice did not include details in using the web to pay. 2) The renewal notice did not include the fact that it was landlord insurance which would be...

Erika Rafferty

AXA Insurance

9 years ago

Good Afternoon Joe,

Thank you for taking the time to leave feedback for us.

I have forwarded on your comments to our Marketing Manager and have reissued your documentation by post and email.

kind regards,

Erika

Trusted Customer

Feefo Verified

Dublin

9 years ago

What Trusted Customer said about AXA Insurance:

Customer service.

Very easy to deal with your representative. Competitive rates, no negatives about other company cover and rates e.g. "they don't give the same cover as we do".

Trusted Customer

Feefo Verified

Mallow

9 years ago

What Trusted Customer said about AXA Insurance:

Customer support is excellent

Great service

Trusted Customer

Feefo Verified

9 years ago

Excellent service

I was called back, and offered a proper quote

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