It is impossible to judge the service separate from the extremely high premium I have been charged. The staff might well be friendly, but I was left feeling utterly ripped off by them. I understand...
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Erika Rafferty
AXA Insurance - Ireland
9 years ago
Hi Paddy,
We appreciate the time you have taken to leave your feedback.
Across the Irish Insurance Industry, premiums have risen due to a number of factors. A sustained increase in the number of personal injury claims, higher court awards, and the collapse of Setanta Insurance, have all contributed to this.
At AXA we are dedicated to keeping our expenses down, using cost effective vehicle repairers and fighting fraud. However, personal injury claims are very high, and despite our on-going efforts to minimise cost, all premiums have gone up this year.
We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.
Kind Regards,
Erika
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Trusted Customer
Feefo Verified
9 years ago
fantastic
fast , is the best service.
Michaela Deeny
AXA Insurance - Ireland
9 years ago
Good Morning Peggy,
Thank you very much for taking the time to rate our service and give us such a positive review.
Kind Regards
Michaela
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Great help
As a young driver Axa were the only insurance company that would help me ! Great service
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Trusted Customer
Feefo Verified
Dublin
9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Very nice and polite. Quick in getting my insurance and in a good price
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Axa are brilliant.
Excellent service, no issues during my time with axa and I am looking forward to using axa in the future.
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
I found the call very pleasent. They guy on the phone was very helpful and made me feel at ease
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Trusted Customer
Feefo Verified
Galway
9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Expensive
Paul Monks
AXA Insurance - Ireland
9 years ago
Hi Alan,
Thank you for your comment
Unfortunately, there has been an increase in premiums across the insurance industry due to a number of reasons, including rising claims costs and high court awards.
The majority of customers across all companies are seeing price increases as a result. At AXA we try our best to minimise these increases, while still offering a great product to suit our customers needs.
We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.
Kind Regards,
Paul
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Trusted Customer
Feefo Verified
Cork
9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
More online less calls!
Car is over 14 years of age and I would not get quote online.
What is a purpose for the online service if you cannot provide me with a quote online?
I got it when I called so if the guy in your call...
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Paul Monks
AXA Insurance - Ireland
9 years ago
Hi Izabela,
Our website can only offer a limited range of services. The variety of vehicles and ages of vehicles means that in some cases, the policy can only be set up by staff in our branches or over the phone.
Under Data protection rules, we can only discuss the policy with the policyholder unless we have your consent to talk to your husband. I have amended the policy so that your husband can deal with the insurance in the future so you will not encounter this problem from now on.
Regards
Paul
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
The breakdown cover was very efficient
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Great customer service and will not hesitate to recommend them in the future
Their customer service was excellent and the prompt response was 10 to none. I got the disc almost immediately and was impressed with the speed of delivery
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