How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance - Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 148,076 reviews

Trusted Customer

Feefo Verified

8 years ago

Good rates

Good rates, excellent service in blanchardstown branch

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Ireland:

very pleased all round

everybody i spoke to on the phone had excellent customer service and could not have been more helpful

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Straightforward to talk to. When needed questions answered sorted it out for me

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Good

Efficient guy on the phone, helpful and fast despite the regulations blurb.

Trusted Customer

Feefo Verified

Naas

8 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Excellent service Naas branch

Excellent service from online and Naas branch Thanks

Trusted Customer

Feefo Verified

8 years ago

Customer agent was very informative and the quote was very good

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Disappointed with Lack of interest in repeat custom

Axa representative failed to offer me a discount on my renewal. It took him less than 20 seconds to review my details and refuse my request. He did not explain why he could not offer one to me...

Chris

AXA Insurance - Ireland

8 years ago

Hi Teresa,

Thank you for taking the time to leave your feedback, we really appreciate it.

We are sorry to hear you were disappointed that we were unable to reduce the price of your renewal. I can confirm that my colleague, Craig, who spoke to you regarding your renewal was correct. He advised you the price issued was the best price we could offer this year and that was the case this time.

Over 80% of our customers renew with us each year and we try our very best to offer them the most competitive cover and quotation. Our agents would always try and do the very best they can for you.

We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.

Kind Regards

Chris

Trusted Customer

Feefo Verified

8 years ago

Visited local office....the personal touch is important to me, much prefer it to online business. Re insured vehicle...have been with them a few years now...everything was seamless.

Trusted Customer

Feefo Verified

8 years ago

The price is going up every year, no matter have no claims or more years driving experience

Chris

AXA Insurance - Ireland

8 years ago

Hi.

Thank you for your comment, your feedback is very important to us.

Unfortunately, there has been an increase in premiums across the insurance industry due to a number of reasons, including rising claims costs and high court awards. The majority of customers across all companies are seeing price increases as a result. At AXA we try our best to minimise these increases, while still offering a great product to suit our customer’s needs.

We really appreciate your business and would like to thank you for your choosing AXA for your car insurance.

Regards,

Chris

Trusted Customer

Feefo Verified

8 years ago