How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance Reviews

http://www.axa.ie

EXCEPTIONAL

Service

4.7

10,781

2,038

346

141

311

13,617

ratings over the past year

Displaying all 151,354 reviews

Trusted Customer

Feefo Verified

7 years ago

Very easy to renew and I was happy with the quote

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

The price is very high compared to what some of my friends got from other companies. Will not wait with you next year if you don’t reduce price

Nikki Kelly

AXA Insurance

7 years ago

Good Morning Gerard.

Thank you for taking the time to leave your feedback.

We are sorry to hear you were disappointed with your renewal premium. I have had a look at your policy today, and I can confirm this is the best premium we would be able to offer this year. However, we are always investigating new ways to lower costs without compromising on the quality of our service and will continue to do so.

Over 80% of our customers renew with us each year and we try our very best to offer them the most competitive cover and quotation. Our agents would always try and do the very best they can for you.

We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.

Kind Regards,

Nikki

Feefo Coordinator

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Yes I recommend axa very helpful chap on the phone explained everything to me

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Excellent and helpful, the girl I dealt with was efficient and kind

Trusted Customer

Feefo Verified

7 years ago

Excellent quote, lightning quick ring-back, very friendly and efficient staff-member.

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Value for money

Excellent service Quick and easy on insurance for car and home

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Pity local office is gone as I got through to someone in Belfast

I had to contact them twice to post out my policy and disc as payment was taken but no disc received

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Agent was very helpful with my query

Trusted Customer

Feefo Verified

7 years ago

Very good. Would use again.

Trusted Customer

Feefo Verified

Dublin

7 years ago

What Trusted Customer said about AXA Insurance:

Naturally as I have been with AXA i always feel I should pay less. Pull out

Just one complaint it seems to take a long time for to get through. When i do get an answer. It's always be effecient service.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo