How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 151,118 reviews

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

I have being trying to contact your company to update our personal details. I rang several times on Monday and left a message and no one has returned my call. so I would appreciate if someone could...

Nikki Kelly

AXA Insurance

7 years ago

Good Morning Norma,

Thank you for taking the time to leave your feedback.

I apologise you did not receive a call back as requested. We are currently reviewing our call back procedures and hope to implement a more refined model to ensure our call backs are completed in order and as soon as possible.

We are also training additional staff to ensure hold times are reduced and a more swift service can be delivered to all our customers.

I will request for one of our customer service agents to contact you today in order to update these details, or alternatively, you can log in to MyAxa and amend these details 24/7.

We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.

Kind Regards,

Nikki

Feefo Coordinator

Trusted Customer

Feefo Verified

7 years ago

Great value

Reasonable quotes ,good staff, highly efficient,clear what's insured and what's not Excess clearly stated .

Trusted Customer

Feefo Verified

7 years ago

Quick and easy

All done quickly and helpfully

Trusted Customer

Feefo Verified

7 years ago

professional staff

great service

Trusted Customer

Feefo Verified

Rathdrum Co Wicklow

7 years ago

What Trusted Customer said about AXA Insurance:

excellant

the rep that I spoke too was very helpful......clear explaination of cover etc...to the point and a excellent sales person as we discussed home insurance as well which is due in March...

Trusted Customer

Feefo Verified

7 years ago

Yes would recommend very much so . Dublin 6w

Great backup service.good deal

Trusted Customer

Feefo Verified

7 years ago

No answer to phone call

Nikki Kelly

AXA Insurance

7 years ago

Good Morning,

Thank you for taking the time to leave your feedback.

We are also training additional staff to ensure hold times are reduced and a more swift service can be delivered to all our customers.

We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.

Kind Regards,

Nikki

Feefo Coordinator

Trusted Customer

Feefo Verified

7 years ago

Very friendly but professional

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

I was very satisfied with service.

The agent I spoke to was very helpful, explained everything simply and was very friendly and courteous.

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Policy renewed without any contact

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo