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AXA Insurance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 151,111 reviews

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Very disappointed, address I correct twice after it costing me 100 euro to get it corrected, and still came wrong

Nikki Kelly

AXA Insurance

7 years ago

Good Afternoon Anne Marie,

Thank you for taking the time to leave your feedback.

I apologise your address is showing as incorrect. I have attempted to contact you today to confirm the correct address however I have been unsuccessful. I have checked your policy and it appears your address correctly matches your Eircode therefore if you would be able to contact us at your earliest convenience we will be happy to make this amendment.

Our dedicated customer service team are available 8am - 8am Monday - Friday and 8am - 4pm Saturday on 1890 247 365 or alternatively you can also contact any of our branches during opening hours which can be found on our Website: / https://www.axa.ie/insurance/branches/

We are delighted that you chose to insurer your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards,

Nikki

Feefo Coordinator

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

great

i was helped very much with insurance quote

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Great price

Best price for a returning customer. Love it when the best deal is the from the one you are with.

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Not happy with price increases

I have been with AXA since they were PMPA, now that is a long time yet my policy has gone up every year, even though I have never had a claim.

Trusted Customer

Feefo Verified

7 years ago

Excellent service and good values

Friendly staff excellent service and good value

Trusted Customer

Feefo Verified

7 years ago

Have been with Axa Insurance all down the year's and have found them most helpful very friendly on phone or to speak to in office. My late husband Joe and I have been insured with you for more...

Trusted Customer

Feefo Verified

7 years ago

Disappointed in the treatment I received

I asked for a better rate and was given a discount of 30€ but wasnt informed that AXA would change my policy.

Nikki Kelly

AXA Insurance

7 years ago

Good Morning,

Thank you for taking the time to leave your feedback.

I am delighted to hear we were able to provide a discount on your policy. I have checked the updates within your policy and the only thing we amended was to provide free driving of other cars as an additional extra for your loyalty. I can confirm no other changes have been made this year at renewal.

I hope this resolves your query. We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Kind Regards,

Nikki

Feefo Coordinator

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Super pozytywna osoba umiejaca rozmawiac z klientami

Trusted Customer

Feefo Verified

7 years ago

Not useful I have to call tomorrow

All the Decument are not up to date

Nikki Kelly

AXA Insurance

7 years ago

Good Morning,

Thank you for taking the time to leave your feedback.

I apologise you have not received updated documentation. I have checked your policy and I can see you have recently renewed your policy and I have therefore issued updated documentation for this renewal period. I have now also issued these via post for your convenience, please allow 3-5 working days for these to be received.

In the meantime if you would like to view any documentation regarding your policy, you can log in and print via MyAxa 24/7.I hope this resolves your query.

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Kind Regards,

Nikki

Feefo Coordinator

Trusted Customer

Feefo Verified

7 years ago