Have a more personal approach to customers. Lower premiums and send paperwork out with more time to look over. Don’t take high deposits.
Nikki Kelly
AXA Insurance
7 years ago
Good Morning,
Thank you for taking the time to leave your suggestions.
We are sorry to hear you were disappointed that we were unable to reduce the price of your renewal. We are sorry to hear you were disappointed with your renewal premium. I have had a look at your policy today, and I can confirm this is the best premium we would be able to offer this year as it reduced by €26.23.
Over 80% of our customers renew with us each year and we try our very best to offer them the most competitive cover and quotation. Our agents would always try and do the very best they can for you, however, would be unable to reduce the percentage of the premium requested as a deposit, this is a company wide procedure and would be unable to be amended for individual customers.
We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.
Kind Regards,
Nikki
Feefo Coordinator
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance:
Excellent
Very happy with recent interaction.. most importantly on price given for car insurance policy.. phone customer service personnel was excellent and professional
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance:
Very Good
Customer service very good and helpful
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance:
quick an d friendly service
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Trusted Customer
Feefo Verified
7 years ago
Great value and great customer service.
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance:
Terrible, my issue is still not resolved despite 2 emails and 2 phonecalls
Nikki Kelly
AXA Insurance
7 years ago
Good Morning Mary,
Thank you for taking the time to leave your feedback.
I apologise you have been experiencing issues during your recent contact. I can see on your Car policy you have been attempting to update the named drivers licence details. As has been advised, the photos we have received have, unfortunately, not been clear enough and therefore we have been unable to accept. If you could please sent a clear photo or a coloured scan of the licence we will be in a position to update the licence on your behalf.
We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.
Kind Regards,
Nikki
Feefo Coordinator
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance:
They went over the policy. Helped to go over it. Nice while doing it. Price was good for the policy I was getting.
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance:
good price, great staff, long call waiting times.
The best price on the market for a driver with 5 years name experience but none with a full policy. However phone call waiting times are high. I had to make multiple calls with 15 to 20 minute wait...
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance:
The service both myself and my wife got from Ruth in your Limerick office was excellent, she went out of her way to sort out our renewal etc.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.