What Trusted Customer said about AXA Insurance - Ireland:
Asked for simple detail.
I just asked how I’m supposed to send in my certificate of no claims bonus. I ended up finding the information on the website myself but like how is there not enough information to process my...
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Nikki Kelly
AXA Insurance - Ireland
7 years ago
Good Afternoon Sue,
Thank you for taking the time to leave your feedback.
I apologise you did not receive an acceptable reply when you contacted us regarding where to send your documents. I have forwarded this to the manager of the team in question to ensure that in future we read all queries and respond thoroughly.
Your requested documents can be forwarded to axadocuments@axa.ie. In order to ensure your documents are accepted please ensure the original No Claims Bonus is forwarded, or, alternatively, you can take a photograph of all 4 corners or scan the document in colour. If you wish to send your documents via post the address will be: Post Validation Team, Axa Insurance, Wolfe Tone House, Wolfe Tone Street, Dublin 1.
I hope this resolves your query. We are delighted that you chose to insurer your car with AXA and we look forward to providing you with great customer service for years to come.
Kind Regards,
Nikki
Feefo Coordinator
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Use the EIRCODE! !!!
Make emails "phone friendly" ie READABLE!!!
Had to go in as ***** on phone spelt my address wrong.
USE THE EIRCODE ON CORRESPONDENCE! !!
Nikki Kelly
AXA Insurance - Ireland
7 years ago
Good Afternoon,
Thank you for taking the time to leave your feedback.
I apologise for the spelling error in your address. I have checked via the Eircode provided and unfortunately this only brings back the general area for the Eircode therefore the exact address does not pull. However, the spelling of the correct address should have been confirmed over the telephone therefore I will refer this to the manager of the agent in question to ensure they are confirming these details going forward.
We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.
Kind Regards,
Nikki
Feefo Coordinator
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Trusted Customer
Feefo Verified
Dungarvan Co Waterford
7 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Excellent service for over 25 years
Very helpful when renewing car insurance - Have recommended AXA to friends as a very good insurer - Staff always very helpful - this year my phone call answered by Callum in Derry - thank you
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Trusted Customer
Feefo Verified
7 years ago
Excellent
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Trusted Customer
Feefo Verified
7 years ago
Yes, very clear on all details
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Trusted Customer
Feefo Verified
7 years ago
AXA Experts
They offer great value for money with excellent customer service.
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Great price for younger driver
Excellent price and cover level for a young driver in my own name for the first time.
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Trusted Customer
Feefo Verified
7 years ago
I recommend AXA. Getting a quote is really quick and staff are helpful and polite.
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Trusted Customer
Feefo Verified
7 years ago
Very happy with the service provided. The person speaking to me was very patient. They answered all my questions & explained in easy to understand terms what I was signing up for.
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Trusted Customer
Feefo Verified
7 years ago
very happy service and pleased with my quotation
I was able to have open insurance sorted over the phone quickly and received my insurance disc promptly.
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