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AXA Insurance - Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-ireland | Feefo

Displaying all 147,169 reviews

Trusted Customer

Feefo Verified

7 years ago

Knowledgeable on what was being offered

Trusted Customer

Feefo Verified

7 years ago

I did not receive my disk for the year only for 2 weeks, lady said I must e-mail my NCT & Irish License before she can issue the disk, went there with two off my friends with the same paper work, but...

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Always great to deal with have dealt with them for years

Great to deal with

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance - Ireland:

When I got through to the customer service agent she was very helpful. The automated call answer service is very annoying as it takes forever to get through to someone.

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance - Ireland:

yes, I will recommend it to friends and will but it

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Contact people as promised, deal with urgent issues URGENTLY and do not take customers money and then tell them they have not paid.

Nikki Kelly

AXA Insurance - Ireland

7 years ago

Good Afternoon Seamus,

Thank you for taking the time to leave your feedback and for bringing this to my attention. Unfortunately, we have been unable to reach you via telephone however an email has been sent to your personal email address outlining the resolution to your issue.

I apologise for the delay encountered and any inconvenience caused. I hope this now resolves your issue.

We are delighted that you chose to insurer your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards,

Nikki

Feefo Coordinator

Trusted Customer

Feefo Verified

7 years ago

The windscreen was promptly replaced and the staff were excellent.

Yes the whole experience was good especially the staff at the garage who did everything possible for me.

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Felt like a valued customer

Aaron was a great help, very understanding and patient

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Customer Service

Excellent Customer Service. Professional and responsive

Trusted Customer

Feefo Verified

7 years ago

First time insurer with the company not a good start

My cert/disc was not sent and I was not notified of items which was needed to continue to process my insurance even though I sent them all in already. I also never received a temporary cover note ....

Nikki Kelly

AXA Insurance - Ireland

7 years ago

Good Afternoon,

Thank you for your feedback and for bringing this to my attention.

I have spoken directly with the Branch you had sent your documents to and confirmed they have been able to locate your documentation, processed your Vehicle Licence Certificate and issued your annual documentation.

I hope this resolves your issue. We are delighted that you chose to insure your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards,

Nikki

Feefo Coordinator

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