How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance Reviews

5 out of 298,782 reviews

Past year

Charles BM

Feefo Verified

GBR

8 months ago

What Charles BM said about AXA Insurance:

DO NOT USE AXA

DO NOT USE AXA, it's just another big name. Unfortunately, after being insured with AXA for several years, when the time came to make a claim following an accident at my property, the process has...

Trusted Customer

Feefo Verified

9 months ago

Very helpful

U can talk to a person on the phone to help u get a better deal whitch means a lot these days.

Jon

AXA Insurance

9 months ago

Hi there, Thanks for leaving your lovely feedback for us. It's so nice to see you've joined us for your insurance this year and it sounds like the process of setting up your policy went nice and smoothly. Feel free to get in touch anytime you need us and welcome to AXA! Best wishes, Jon AXA Customer Service Team

ALEKSANDAR RIZOV

Feefo Verified

GBR

11 months ago

What ALEKSANDAR RIZOV said about AXA Insurance:

Quick and efficient

Neil

AXA Insurance

11 months ago

Hi Aleksandar, Thanks for taking the time to review your recent experience when reaching out for assistance with your Motor Insurance. I’m really pleased to hear that everything was dealt with quickly and efficiently. Should you require any further assistance in the future, we’d love to hear back from you again. Take care and have a lovely day. Neil AXA Customer Service Team

Trusted Customer

Feefo Verified

11 months ago

Thiving *****

For the past 3 4 years money has been going out of my account and i don't have a car insured with them?

Neil

AXA Insurance

11 months ago

Hello, Thanks for getting in touch and for bringing this to our attention. Whenever a policy is purchased from us, we would give you the option to choose automatic renewal or non-automatic renewal. As you enter the renewal cycle, we would sent numerous reminders about the renewal, by email, text and make the renewal invite available from within your online account. Once the cover renews, we would follow up with further correspondence to confirm the cover has renewed. As we’ve never been contacted, we would not have stopped the policy without your request, as continuous insurance is a legal requirement. I can however get this all resolved for you and issue you a refund; please check for the email that I’ve just sent you; this includes details of what we would need to backdate the cancellation. Best wishes, Neil AXA Customer Service Team

Trusted Customer

Feefo Verified

11 months ago

Great Customer Service

Quick response time, good listeners with a stong customer focused ethos.

Neil

AXA Insurance

11 months ago

Hello Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that the service you received from the agents you were speaking to, was at the expected high level we would look to give all of our customers. I’ll certainly make sure that your kind words are forwarded onto the agents, as I’m sure it will make their day. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Neil AXA Customer Service Team

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo