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AXA Commercial Lines and Personal Intermediary Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-commercial-lines-and-personal-intermediary | Feefo

Displaying all 4,726 reviews

Keshavji, Fatehali

Cheshire

3 days ago

Date of purchase: 23/06/2025

What Keshavji, Fatehali said about AXA Commercial Lines and Personal Intermediary:

My tenant with a small business had burglary.

Good

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Ellie

14 days ago

Date of purchase: 11/06/2025

What Ellie said about AXA Commercial Lines and Personal Intermediary:

Save yourself the pain and don't bother.

It was virtually impossible to get in touch with AXA. I escalated and made a complaint as I had to wait a ridiculously long time to get in touch with someone about my camera repair. They then decided...

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Trusted Customer

25 days ago

Date of purchase: 31/05/2025

AXA

Excellent quick and responsive

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Mike

Bilston

26 days ago

Date of purchase: 31/05/2025

What Mike said about AXA Commercial Lines and Personal Intermediary:

Axa were excellent - their choice of repairer was a ripoff

Excellent service from insurer in the end .. first person I spoke to said it wasn’t covered only when I read the policy out did they say “oh yes sorry” !! We had a water leak in garden from...

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Lesley

AXA Commercial Lines and Personal Intermediary

25 days ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course. Lesley - The Claims Team

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Mr John Lewis

Hampshire

1 month ago

Date of purchase: 23/05/2025

What Mr John Lewis said about AXA Commercial Lines and Personal Intermediary:

Fair

A fair all round service. Prepared to be flexable when needed, and when an incident occurs, quick settlement.

Paul

AXA Commercial Lines and Personal Intermediary

1 month ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course. Paul - The Claims Team

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RR Commercial Autos Limited

Essex

1 month ago

Date of purchase: 22/05/2025

What RR Commercial Autos Limited said about AXA Commercial Lines and Personal Intermediary:

Scam

Shocking, I will do anything to get out of paying, they will try all the tricks, the person that comes to interview treats you like your a criminal and it’s like a police interview, if you want to go...

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Paul

AXA Commercial Lines and Personal Intermediary

1 month ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course. Paul - The Claims Team

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Trusted Customer

1 month ago

Date of purchase: 17/05/2025

Sorted quickly.

The first person I spoke to was not too sure of what to do, but the second person was very helpful and sorted thing straight away for me.

Lesley

AXA Commercial Lines and Personal Intermediary

1 month ago

Thank you for your lovely feedback. I have passed your comments to the relevant handler and their manager Lesley - The Claims Team

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Trusted Customer

1 month ago

Date of purchase: 03/05/2025

Poor claims handling

Very poor claims experience. Terrible communication, did not request all required information at outset, very slow to deal with info provided.

Paul

AXA Commercial Lines and Personal Intermediary

1 month ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course. Paul - The Claims Team

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Trusted Customer

1 month ago

Date of purchase: 13/05/2025

The service was prompt, courteous and professional. I would recommend them without hesitation.

Paul

AXA Commercial Lines and Personal Intermediary

1 month ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course. Paul - The Claims Team

See full customer review

Trusted Customer

1 month ago

Date of purchase: 09/05/2025

Nothing to add.

Awaiting payment for recent claim now into 6 weeks since submission!

Lesley

AXA Commercial Lines and Personal Intermediary

1 month ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course. Lesley - The Claims Team

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About AXA Commercial Lines and Personal Intermediary

AXA Insurance underwrites a wide range of general insurance products, mostly in the intermediated market, where we specialise in Personal and Commercial Lines. We also underwrite products for some of the UK's leading brands. AXA Commercial Lines and Personal Intermediary is part of AXA Insurance UK plc, which belongs to the AXA group of companies.

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47 Mark Lane, London, Greater London, EC3R7QQ, United Kingdom

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