We really enjoyed our tour of the Doge's Palace. Ariana was a very knowledgeable, friendly and engaging guide, and she provided wonderful commentary throughout. The online booking process was very...
Our guide (Catia?) was quite knowledgable. But the overall experience was poor. First, the guide was late. She said that was because she was doing an earlier tour. So either she managed time poorly...
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Monica
Avventure bellissime srl
1 year ago
Dear Client,
Thank you for your feedback. We take into consideration both positive reviews and negative ones as well as our aim is to always provide an excellent service to all our clients . Specifically that day the issue was caused by the delivery person of the headsets that was delayed and did not inform us of the delay. We've laready taken action for this as this is unacceptable for us. Ketty is a very good guide and receives constantly words of praise from our clients and therefore I do not doubt that day her tour was as good as usual . Our tour as specified in literature includes some of the cells , but not the full secret itinerary - that's a different tour, not the one we offer on this small group tour . This said , I'm sorry you had a bad experience and although, as said, I've taken action with the provider of devices as the delay is unacceotable for our standards, I believe that perfection does not belong to us as human beings and that I trust reviews when there is a certain balance and mode of conveying a criticism to an aspect / issue with the tour witghout making it feel it was a complete disaster. I trust Ketty, our guide and her knowledge - She was there and did the tour - there certainly have been a problem with the delay from the headsets delivery person and as for not hearing Ketty a few times during the tour, we always invite clients to talk to the guide - she can not be aware of any issues with hearing her if she is not told about the problem. Moreover guides are always given a few spare headsets in case of problems with a few .
Kindest Regards
Monica
They started on time.
The tour guide was very knowledgeable and enthusiastic
English was very good.
Aleksandra
Avventure bellissime srl
6 years ago
Thank you for the 5-star review! I will certainly forward your comments to the guide - thanks for appreciating guide's efforts and knowledge. We think it's important to start punctually provided of course all participants are on time. Thank you for booking with us!
Two hours packed with facts and historical details we’d not know without her expertise. The Doge’s Palace is art and sculpture and stories on walls floors ceilings. Overwhelming. Skip the line is...
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Aleksandra
Avventure bellissime srl
7 years ago
Thank you kindly for the 5-star review which we have already forwarded to our expert guide. Doge's Palace is a must-see in Venice and if you plan to travel in peak season dates the skip the line option really allows you to avoid the biggest crowds. Thank you for choosing our company!
Andrea was terrific, he provided a great overview but also called attention to details of the palace that would have been missed, which resulted in giving context to the building in history.
Aleksandra
Avventure bellissime srl
7 years ago
Thank you so much for the 5-star review and positive feedback about guide's knowledge and tour contents. We will certainly forward your comments to the guide and we hope to welcome you on our tours again in the future!
Good guide but lots of stairs. Prewarning would be nice
Aleksandra
Avventure bellissime srl
7 years ago
Thank you for your feedback. We are happy the tour was knowledgeable and the Doges Palace was interesting. Venice has been built over several centuries so naturally as any old palazzos in Venice steps are inevitable.
To any customer with any sort of mobility issues we strongly recommend contacting us in advance to check if any tour is feasible for you.
On our website under the tour description we honestly specify that:
"This tour is not fully accessible for wheelchair users or people with walking disabilities. However, please contact us directly and we will be able to take you on alternative routes suitable for you"
Thank you for your feedback, we will be happy to forward your comments to our guide and we understand you enjoyed exploring the history of the Doges Palace with her. Thank you for booking with us!
Avventure Bellissime (Beautiful Adventures) is an Anglo-Italian fully-licensed and bonded tour operator that has been operating tours for incoming individuals and groups to Italy since 1999.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Avventure Bellissime (Beautiful Adventures) is an Anglo-Italian fully-licensed and bonded tour operator that has been operating tours for incoming individuals and groups to Italy since 1999.
