First of all, thank you for the feedback about your Italian vacation package you provided. We appreciate all the comments from our travelers as they are essential in our line of work and we are always open to suggestons in order to improve our services. We are very pleased to read that overall the trip was a great experience and I appreciate your recommendation! We will be happy to forward your comments to our guides as well as the cook in Siena - that's excellent news you enjoyed the cooking class!Usually it's one of the highlights of the trips - perhaps you would like to share some of the pics from your trip on our FB page, also from the cooking class if you took any? You are more than welcome! Regarding the two transfers to and from Siena Fabio and Matteo are our best drivers in Tuscany and they certainly can speak good English as they often work with VIP clients from overseas and they are also respectful drivers who, if they see the customer is asleep, will not talk about surrounding area and disturb the sleeping passengers. Situations on the roads can be unpredictable in case of big trucks and lorries as already explained in the email we sent you directly. Rest assured your safety is our top priority on the transfers! All the hotels we work with are carefully selected and inspected by us so your comments are surprising. In any case we will of course verify with the management of each property to ensure the quality of their services is as advertised. Rooms were provided as per your paperwork, in Venice you were actually upgraded to more expensive rooms without any extra charge. We appreciate your feedback and we hope you will return to Italy again to tour with us!