How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Aviva Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 21,953 reviews

Trusted Customer

9 years ago

Good service

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your 4 star review for Aviva Car Insurance.

Thanks for taking the time to review; it’s great to get such positive feedback. We’re glad that you were happy with the service that we provided!

All the best – Amy

Trusted Customer

Roscommon

9 years ago

What Trusted Customer said about Aviva Ireland:

Easy to navigate

easy to navigate. Clear and concise read what on offer and easy to change mind re additional extras.

Amy

Aviva Ireland

9 years ago

Hi Gabe,

Thank you for your 4 star review for Aviva Car Insurance. We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that you are happy with our website and found it easy to navigate throughout the quote journey!

All the best – Amy

Trusted Customer

9 years ago

Good service but I still dont understand how prices are increasing so much.

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your 4 star review for Aviva Car Insurance and for taking the time to review.

We understand your frustration and at Aviva we are very concerned about the impact of rising insurance premiums on our customers. We have already taken steps to drive reform in the insurance market and are continuing to try and change the situation. For more information about what is driving these increases please visit here.

Kind Regards – Amy

Trusted Customer

9 years ago

What Trusted Customer said about Aviva Ireland:

Good website and easy to access quote.

Best quote I could get as am horrified by price of car insurance. You were only cheaper by €40 to your nearest rival though.

Amy

Aviva Ireland

9 years ago

Hi Rose,

Thank you for taking the time to review your Car insurance purchase with Aviva.

Kind Regards - Amy

Trusted Customer

9 years ago

Customer service was excellent and the 2 people that I spoke with were extremely friendly and answered all my questions and queries satisfactorily...the reason I did not award 5 stars was the price...

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your 4 star review for Aviva Car Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We’re happy to hear that you were pleased with the friendly customer service that you received.

I will make sure to share your feedback with the call centre agents.

All the best – Amy

Trusted Customer

9 years ago

What Trusted Customer said about Aviva Ireland:

Very helpful staff

The gentleman on the phone was very helpful and explained everything very clearly. The website is very easy to usel.

Amy

Aviva Ireland

9 years ago

Hi Alison,

Thank you for your 5 star review for Aviva Car Insurance.

Thanks for taking the time to review; it’s great to get such positive feedback. We’re glad that you were happy with the customer service that you received and found the website easy to use!

All the best – Amy

Trusted Customer

9 years ago

What Trusted Customer said about Aviva Ireland:

Happy Customer

Very happy with the quote I got from Aviva and was very happy to join for the first time. The online system was easy to use and I'm very pleased with the extras to my policy which I think are...

Amy

Aviva Ireland

9 years ago

Hi Carmel,

Thank you for your 5 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that you are happy with your quote and found our online service easy to use. We are delighted to welcome you on board as a customer.

All the best – Amy

Trusted Customer

Ashbourne

9 years ago

What Trusted Customer said about Aviva Ireland:

Good service, great customer service

Don't lie, you say that you can 15% off your car insurance when I got my home insurance but I was €51 more expensive than when I got a quote last week

Amy

Aviva Ireland

9 years ago

Hi Francis,

We are sorry about the confusion with your car quotation prices.

I know that one of our agents has been in touch to resolve this issue, but if you need to talk to us again please do not hesitate to contact us.

Kind Regards - Amy

Trusted Customer

9 years ago

I was my miske to not add my partner as a second driver, Avia kindly contacted me and informed me and updated my quote which reflected the 15% discount, thank you very much, I would definitely recommend

Amy

Aviva Ireland

8 years ago

Hi Francis,

Thank you for your 4 star review. We are really happy to hear that everything has been resolved and you have now got your discount!

All the best - Amy

Trusted Customer

9 years ago

What Trusted Customer said about Aviva Ireland:

Businesslike and efficient

Yes I will hopefully recommend and buy again.

Amy

Aviva Ireland

9 years ago

Hi Christine,

Thank you for your 4 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that you are happy with the professional and efficient service that you received! We are delighted to hear that you would recommend us.

All the best – Amy

Trusted Customer

9 years ago

What Trusted Customer said about Aviva Ireland:

easy to use website

I only used the online system so I had no interaction with any staff but I found the website very esdy to use and to navigate.

Amy

Aviva Ireland

9 years ago

Hi Colin,

Thank you for your 5 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that you were happy with the website and found it easy to use.

All the best – Amy

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo