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Aviva Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 21,953 reviews

Trusted Customer

9 years ago

Very helpful, however it was obvious the lady on the phone was scripting as conversation didn't sound natural! Usually call centres manage this better.

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your 5 star review for Aviva Home Insurance.

We’re glad that you were happy with how helpful the customer service was that you received. An agent will be in touch with you soon to discuss what aspects of the scripting we can improve upon.

Thanks for taking the time to review; it’s great to get constructive feedback.

All the best – Amy

Trusted Customer

9 years ago

What Trusted Customer said about Aviva Ireland:

The website was a bit glitchy and I personally prefer to deal with a human.

Karina

Aviva Ireland

9 years ago

Hi Richard,

We are sorry to hear about your experience with us. I was in contact with you to discuss this further and thank you very much for your time and for your valuable feedback.

If you need to speak to us again please send us an email to direct@aviva.ie.

Kind Regards,

Karina

Trusted Customer

9 years ago

What Trusted Customer said about Aviva Ireland:

Easy renewal!

The quote for my premium was more than competitive and so easy to deal with. The customer service rep, Ben, was really helpful and I had renewed withing 15 minutes on the phone.

Amy

Aviva Ireland

9 years ago

Hi Chloe,

Thank you for taking the time to review your Car insurance purchase with Aviva. We are very pleased to hear that our staff made your experience so enjoyable. I will make sure to share your comments with Ben!

All the best - Amy

Trusted Customer

9 years ago

What Trusted Customer said about Aviva Ireland:

They said they would call just after 2pm and guess what they did ! nice guy very professional and i got the policy i wanted so glad i didnt not have to deal with a foreign call centre, well done...

Amy

Aviva Ireland

9 years ago

Hi Gerry,

Thank you for taking the time to review your Home insurance purchase with Aviva. We are very pleased to hear that our staff made your experience so enjoyable and that you are happy with the service that you received.

All the best - Amy

Trusted Customer

9 years ago

excellent customer service

the staff where so helpful and lovely to deal with. they paid so much attention to my needs in my policy.

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for giving Aviva Car Insurance a 5 star rating. I’m sure our call centre staff enjoyed catering to your needs as much as you enjoyed your experience with us!

Take care - Amy

Trusted Customer

9 years ago

Very user friendly website and very clear

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your review and for choosing Aviva Home insurance. We’re happy that you enjoyed your online experience with us and that you found the website so easy to use.

Take care - Amy

Trusted Customer

9 years ago

Excellent experience from start to finish.

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your review and for choosing Aviva Car insurance. We’re happy that you enjoyed your experience with us.

Take care - Amy

Trusted Customer

9 years ago

Excellent service

Fast efficient online application Whole process competed in less than 10 minutes and policy cost was reasonable

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your review and for choosing Aviva Home insurance. We’re happy that you enjoyed your online experience with us and that you found the process so quick and efficient.

Take care - Amy

Trusted Customer

9 years ago

Efficient and affordable service

They weren't sure if they could give me a quote and said they'd double check and ring me back the next day at 5pm. Sure enough, 5pm the next day came and I received a phonecall from them with the...

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your 4 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that you are so pleased with the efficiency of the service!

All the best – Amy

Trusted Customer

9 years ago

Very good quote. Good value for money.

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your positive comments and your 5 star review for Aviva Car Insurance. We are so glad to hear that you were so happy with your car insurance quote!

Take care – Amy

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