Excellent communication. Kept me up to date on delivery times. The delivery was delayed because of the weather and the plants couldn't be lifted. This was carefully communicated with me.
Thank you for taking the time to leave a review — we genuinely appreciate all feedback, as it helps us improve.
We're really sorry to hear that the Hawthorn didn't meet your expectations. This isn't the standard we hold ourselves to, and we completely understand your disappointment.
We'd love the opportunity to make this right for you. As we haven't had the chance to speak with you directly yet, please do get in touch with our customer care team — you can reach us at support@ashridgetrees.co.uk We'll do everything we can to find a resolution that you're happy with.
Thank you again for letting us know, and we hope to hear from you soon.
Ashridge
Punctual delivery and with good communication about arrival. This is a company that I trust following a previous order from them. Their plants are well cared for and good quality.
Hi. I ordered a clematis but unfortunately it did not arrive completely in tact. The plant had tipped out its pot and the rootball had unraveled, the compost had spilled out into the box. I expected...
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Ashridge Nurseries
Ashridge
1 month ago
Thank you for your review, and we sincerely apologise that your Clematis arrived in such a poor state. Whilst we pack our plants as carefully as we can, it's clear that something went wrong in transit on this occasion, and that's not good enough — we're sorry.
We're pleased to hear the plant is alive and that you've potted it up well. Clematis can be surprisingly tough, and with the right care it should begin to show signs of recovery over the coming weeks. Do keep it well watered and in a sheltered spot whilst it finds its feet.
We haven't heard from you directly yet, and we'd really welcome the chance to make this right. Please do get in touch at support@ashridgetrees.co.uk with your order details — we'd like to discuss how we can best support you.
Ashridge
A high quality, mail order, garden plant nursery; you can buy trees, hedging, roses, climbers, and many flower border staples, all safely online. We deliver across mainland England, Scotland & Wales, and the Isle of Wight to gardeners at home, and to farmers & forestry projects.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
A high quality, mail order, garden plant nursery; you can buy trees, hedging, roses, climbers, and many flower border staples, all safely online. We deliver across mainland England, Scotland & Wales, and the Isle of Wight to gardeners at home, and to farmers & forestry projects.