Thank you Mr Culwick for sharing your honest feedback.
We’re delighted to hear that you found Helen helpful and patient in accommodating your requests.
However, we deeply regret the issues you faced with inaccuracies in the paperwork. This is not the standard of service we aim to deliver, and we understand how stressful this must have been, especially when arranging your own flights.
Your experience has been noted, and we will review our processes to ensure greater accuracy moving forward. If there’s anything we can do to assist you further or to provide additional reassurance, please don’t hesitate to reach out. Thank you for bringing this to our attention, and we hope your trip turns out to be a truly enjoyable one!