Hey Caroline,
We’re so sorry to hear about the condition your order arrived in — especially as it was intended as a gift. That’s incredibly disappointing, and we completely understand your frustration. Please accept our sincerest apologies.
We’ve passed this straight on to our Customer Service team who will be in touch shortly to arrange a replacement for you. Thank you so much for bringing this to our attention — and again, we're truly sorry for the inconvenience caused.
Kind regards,
The ARRAN Sense of Scotland Team