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ratings over the past year

AquaLift is no longer an active Feefo customer
Displaying all 254 reviews
MJ
Mrs Ann James
Haverfordwest
5 years ago
Date of purchase: 28/05/2020
What Mrs Ann James said about AquaLift:
Great service helpful people told all I wanted to know office were a bit pushy but other than that great customer service
Merchant Logo
Willowbrook Limited
AquaLift
5 years ago
Dear Mrs James, Thank you for your five star review and feedback. Glad to hear you are finding AquaLift useful. Kind regards AquaLift
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Trusted Customer
5 years ago
Date of purchase: 30/05/2020
The man cut right through pipe had to have plumber. Your man was not very pleasant about it. However when he came back to finish the job he was in a completely different frame of mind but needless to...

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Trusted Customer
5 years ago
Date of purchase: 26/05/2020
A good job
The bath lift was fitted without fuss and I was glad that I tried the dry run previously. It was all carried out competently.
Merchant Logo
Willowbrook Limited
AquaLift
5 years ago
Thank you for your feedback and review. Pleased to hear that you are delighted with your purchase. Enjoy. Kind regards AquaLift
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MW
Mr David White
Bognor Regis
5 years ago
Date of purchase: 27/02/2020
What Mr David White said about AquaLift:
Lovely pre sales experiences however the product doesn’t work
Pre sales was very good Unfortunately the lift doesn’t actually seem to work
Merchant Logo
Willowbrook Limited
AquaLift
5 years ago
Dear Mrs White,Thank you for your feedback. We are happy to hear you had a positive experience with our sales team. We have raised your concerns with our customer care team about your bath lift and are aware that you have now spoken to someone who has rectified the issue. We hope you are happy with the solution and you are now able to use your AquaLift bath lift with no problems.If there are any issues that arise then please do not hesitate to contact our customer care team on 0800 028 2802 Kind regards,AquaLift
MW
Mr David White
5 years ago
Still can’t use lift after a few months of trying many different ways Had to call the fire brigade out to extract my wife from the bath last week Won’t be trying anymore
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Mrs Erna-waltrud Weiss
MILLOM Cumbria LA18 4EH
5 years ago
Date of purchase: 10/02/2020
What Mrs Erna-waltrud Weiss said about AquaLift:
I was very content with the offer as well with the prof. work done to install the Bath Lift into my bathroom.
Merchant Logo
Willowbrook Limited
AquaLift
5 years ago
Thank you for your five-star review . We are delighted to hear that you are happy with your new AquaLift bath lift. Regards AquaLift
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Trusted Customer
5 years ago
Date of purchase: 09/03/2020
We requested an afternoon fitting. This was stated clearly on the paper work. After having to change the fitting date to get an afternoon appointment, the fitter still insisted on a morning...

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Willowbrook Limited
AquaLift
5 years ago
Dear customer, Thank you for taking your time out to review us. We are sorry to hear about your issues with our delivery team. Our customers are our top priority and we are always looking to improve our service wherever we can. We are sorry you had this experience and will be sure to pass on your concerns to the delivery scheduling team so this issue is not to happen to any other customer. It’s great to know you are pleased with your new AquaLift bath lift and hope it enhances your bathing experience. Thank you for choosing us. Kind regards, AquaLift
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Trusted Customer
5 years ago
Date of purchase: 27/02/2020
Everything was okay except after sales. The second battery didn't arrived as promised. After phoning up I really ceived within a couple of days.
Merchant Logo
Willowbrook Limited
AquaLift
5 years ago
Dear customer,Thank you for your feedback. Glad to hear the battery situation has been rectified, we would like to apologise for any inconvenience caused. We are thrilled that you are happy with your new AquaLift bath lift and hope you can continue to bathe safely.Best regards,AquaLift
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Trusted Customer
5 years ago
Date of purchase: 22/02/2020
Very good product.
Arrived on time. Very careful drilling the tiles. Clean and efficient job completed in a timely manner.
Merchant Logo
Willowbrook Limited
AquaLift
5 years ago
Dear customer, Thank you for your positive feedback. It’s great to hear about your positive experience with AquaLift. We hope your new bath lift continues to make bathing a pleasure for you and your mother. Kind regards, AquaLift
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MW
Mr Frederick Wiltshire
54 Grove Park PL112PP
5 years ago
Date of purchase: 18/02/2020
What Mr Frederick Wiltshire said about AquaLift:
The best I can give.
Very good, in fact the excellent. The servie men explained everything as they worked and when they had finished they cleared and left everything clean and tidy.
Merchant Logo
Willowbrook Limited
AquaLift
5 years ago
Dear Frederick, Thank you for your 5-star review. We’re happy to hear you had a great experience with AquaLift. We hope you can now find bathing easier with your new bath lift! Kind regards, AquaLift
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Trusted Customer
5 years ago
Date of purchase: 02/03/2020
Professional and helpful
Helpful from the start, admin staff great. Demonstration thorough and all questions answered. Amazed on how quickly it was fitted and fitter was happy to give me a quick reminder on how to use it...

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Merchant Logo
Willowbrook Limited
AquaLift
5 years ago
Dear customer, Thank you for your great feedback. We’re delighted that you had a positive experience from start to finish and were happy with the installation. We hope you continue to enjoy using your AquaLift bath lift. Thank you for choosing us! Kind regards, AquaLift
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About AquaLift
Rediscover safe, comfortable full depth bathing with AquaLift® You can now enjoy easy, full depth, comfortable bathing and get in and out of your own bath without the worry of losing your balance or slipping. The AquaLift is one of the safest and most comfortable bath lifts available. Effortlessly smooth, the AquaLift lowers and lifts you gently and quietly into your own bath. The AquaLift has been designed to fit most baths and the compact unit takes up minimal space in your bathroom.
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Mercury House, Kingstwood Road, Hampton Lovett, Droitwich Spa, Worcestershire, WR9 0QH, United Kingdom
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About AquaLift
Rediscover safe, comfortable full depth bathing with AquaLift® You can now enjoy easy, full depth, comfortable bathing and get in and out of your own bath without the worry of losing your balance or slipping. The AquaLift is one of the safest and most comfortable bath lifts available. Effortlessly smooth, the AquaLift lowers and lifts you gently and quietly into your own bath. The AquaLift has been designed to fit most baths and the compact unit takes up minimal space in your bathroom.