The actual sales was ok BUT the follow-up was so complicated and an absolute nightmare being constantly bombarded by emails. It has put me off shopping with you. Some months ago I bought an API...
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AQUACADABRA TEAM
Aquacadabra
2 days ago
Dear Valued Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experience left you feeling frustrated and disappointed, especially after previously having such a positive experience with us.
We’re pleased to hear that your earlier interaction regarding the API test kit was helpful and that our team member provided the level of service we always aim for. However, we sincerely apologise that the follow-up process during your latest experience felt overwhelming and complicated. We understand how excessive communication can become frustrating, and we appreciate you bringing this to our attention.
Your comments regarding the changes to our system and the impact this has had on your experience are extremely valuable. Customer feedback like yours helps us identify where improvements are needed, and we will ensure your concerns are passed on internally for review.
We’re genuinely sorry to hear that this experience has caused you to lose confidence in shopping with us, but we do appreciate your honesty and the support you previously gave our company.
Best wishes,
Aquacadabra Team
Bargain price product and very efficient delivery. Thank you 😊👍🏾
AQUACADABRA TEAM
Aquacadabra
2 days ago
Dear Valued Customer,
Thank you for your wonderful feedback. We’re delighted to hear that you were pleased with the bargain price of the Fluval Provac spare bags and our efficient delivery service. Your support is greatly appreciated, and we hope to serve you again soon.
Best wishes,
Aquacadabra Team
I can say iv always had a great service never a problem.
AQUACADABRA TEAM
Aquacadabra
2 days ago
Dear Valued Customer,
Thank you for your continued support and kind feedback. We’re delighted to hear that you’ve always received great service from us and have never experienced any problems. Your loyalty is truly appreciated, and we look forward to serving you again in the future.
Best wishes,
Aquacadabra Team
Can’t believe a few strands of straw cost £6. I won’t ever buy from this company again.
AQUACADABRA TEAM
Aquacadabra
2 days ago
Dear Valued Customer,
Thank you for your feedback. We’re sorry to hear that you were disappointed with your purchase and that the product did not meet your expectations in terms of value. We always aim to provide clear product descriptions and fair pricing, and we appreciate you taking the time to share your experience. Your comments will be taken on board as part of our ongoing efforts to improve both our products and customer experience.
Best wishes,
Aquacadabra Team
Works as well as the original. Bit too bright as it's new. Causing algae issues. But that's not a negative comment about the light.
AQUACADABRA TEAM
Aquacadabra
2 days ago
Dear Valued Customer,
Thank you for your detailed feedback. We’re delighted to hear that the replacement Multilux unit for your Juwel Vision 450 is performing as well as the original. It’s quite normal for new lighting units to appear brighter initially, and we appreciate your understanding regarding the temporary algae increase. Your honest comments and support are greatly appreciated.
Best wishes,
Aquacadabra Team
Used service for a while now never had any problems easy to use website to order always confirmed and always arrived when stated.
AQUACADABRA TEAM
Aquacadabra
2 days ago
Dear Robert
Thank you for your continued support and kind feedback. We’re delighted to hear that you’ve consistently had positive experiences with us and that you find our website easy to use. It’s great to know that your orders are always confirmed and arrive when expected. Your loyalty means a great deal to the whole team.
Best wishes,
Aquacadabra Team
Great service, good prices and prompt delivery. Would highly recommended
AQUACADABRA TEAM
Aquacadabra
2 days ago
Dear Valued Customer,
Thank you for your wonderful feedback and recommendation. We’re delighted to hear that you were happy with our service, pricing, and prompt delivery. Your kind words and support are greatly appreciated, and we hope to serve you again soon.
Best wishes,
Aquacadabra Team
Dear Valued Customer,
Thank you for your positive feedback. We’re delighted to hear that you were pleased with our pricing and very quick delivery service. Your support is greatly appreciated, and we hope to serve you again soon.
Best wishes,
Aquacadabra Team
Product reviews
Date of purchase: 02/05/2026
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Roger Swain
Feefo Verified
4 days ago
Date of purchase: 12/05/2026
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Trusted Customer
Feefo Verified
4 days ago
GOOD AND EFFICIENT SERVICE
AQUACADABRA TEAM
Aquacadabra
4 days ago
Dear Valued Customer,
Thank you for your positive feedback. We’re delighted to hear that you were pleased with the good and efficient service you received. Your support is greatly appreciated, and we hope to serve you again soon.
Best wishes,
Aquacadabra Team
Whether you keep coldwater, tropical, marine or pond fish - here at Aquacadabra we have a huge selection of products from leading manufacturers - to help you succeed in our great hobby.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Whether you keep coldwater, tropical, marine or pond fish - here at Aquacadabra we have a huge selection of products from leading manufacturers - to help you succeed in our great hobby.