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Andrew Grant Reviews

We've been helping clients since 1971...

Service
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ratings over the past year

Andrew Grant is no longer an active Feefo customer
Displaying all 725 reviews
Trusted Customer
4 years ago
Date of purchase: 26/08/2020
The home is still on the Right move website despite the sale being 2 months ago
MD
Mr Keith Dobbins
4 years ago
Date of purchase: 12/08/2020
What Mr Keith Dobbins said about Andrew Grant:
Poor service, original brochure poor describing the house as open plan and showed no bedroom photos. Had to go back several times to get this right. Launch on Rightmove contained photos I had asked...

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Caroline
Andrew Grant
4 years ago
We are so sorry to hear of the failing of our team on this occasion. We pride ourselves on the standard of our marketing so your feedback will be passed on to the team, however some of the individuals involved in your property sale are no longer with the business. We have a strict Covid-19 policy in place and regular updates, so again thank you for bringing this to our attention - this will be fully investigated. We are so glad that Sarah worked her magic and got your sale across the line - we wish you all the best and do hope that you will have the faith in us in the future should you require our support.
MS
Mrs Margaret Catherine Shepherd
Worcestershire
4 years ago
Date of purchase: 19/08/2020
What Mrs Margaret Catherine Shepherd said about Andrew Grant:
Impersonal service
I found the service poor and impersonal
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Caroline
Andrew Grant
4 years ago
We are saddened to read this and will pass your feedback on to George who will be disappointed. We wish you all the best and thank you for taking the time to review our service.
Trusted Customer
4 years ago
Date of purchase: 14/08/2020
Good once we had found a buyer
Andrew Grant did a really good job of pushing our sale through once we had found a buyer. Chloe was excellent. However, up until that point I was not happy. Our brochure did not market our house to...

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Caroline
Andrew Grant
4 years ago
We are so glad to hear that our Sales Progression team provided exceptional service - as they always do. And can only apologise for any perceived lack of attention to detail in marketing, as part of our standard protocol a brochure cannot be made live without the buyers written approval. We shall let George know that his call was appreciated and wish you all the best.
Trusted Customer
4 years ago
Date of purchase: 28/08/2020
Communication breakdown
Let down by inter-departmental communication (too many offices involved), and certain information failing to be passed on. For example, they were instructed to arrange for utility companies to attend...

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Caroline
Andrew Grant
4 years ago
We are sorry to hear that you did not experience our usual high standards of service and technical issues with the property tracker that were not responded to. Our team take feedback like this very seriously and we will investigate. It is however not standard practice for estate agents to get involved with utilities and meter readings so we apologise for any misunderstanding caused by this. We wish you all the best
Trusted Customer
4 years ago
Date of purchase: 19/08/2020
Good communication throughout both with us and all the involved parties. Totally professional yet personable, would definitely recommend
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Caroline
Andrew Grant
4 years ago
Thank you so much for you 5-star review of our service. I will share your feedback with Justin and the team who will be thrilled to read this. We wish you all the best and look forward to supporting you again in the future.
MB
Mr Mrs Blyghton
4 years ago
Date of purchase: 03/07/2020
What Mr Mrs Blyghton said about Andrew Grant:
Started well but went down hill by not informing client regularly.
Told us before we signed up with them that they were moving to Worcester.
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Caroline
Andrew Grant
4 years ago
We are sorry to read this - our Malvern office was closed last September. At Andrew Grant the most important thing about us is our clients…and no matter where we are when our clients need to see us we visit them, not the other way around. We do apologise that you did not receive our exacting level of service and do wish you all the best.
Trusted Customer
4 years ago
Date of purchase: 09/07/2020
Efficient customer service & good communications throughout our property sale. Thank you.
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Caroline
Andrew Grant
4 years ago
Thank you for taking the time to review our service and for your 5 star feedback - our team will be delighted to receive this. We wish you all the best
MS
Mr Clive Laurence Symonds
4 years ago
Date of purchase: 14/07/2020
What Mr Clive Laurence Symonds said about Andrew Grant:
Top Estate Agent!
Excellent service from all the team at Bromsgrove, Droitwich and Worcester. Many Thanks.
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Caroline
Andrew Grant
4 years ago
Thank you so much for taking the time to leave an excellent review of our service - we wish you all the best
Trusted Customer
4 years ago
Date of purchase: 24/07/2020
Super efficient and effective service.
Very efficient set up of house viewing - one open day on a Saturday morning resulted in about 12 viewings followed by 5 offers. I was regularly kept up to date, and one of the offers proceeded to...

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Caroline
Andrew Grant
4 years ago
Thank you for taking the time to review our service, and for your excellent feedback. Open events are a great way to minimise the impact when selling your home, showcase a property to multiple parties and at a time to suit you. We are really happy to hear how successful it was and wish you all the best.
About Andrew Grant
Yes, that's right we are nearly 50 years old! And over this time we have gained the knowledge and expertise you need to be reassured of only the best possible service. We certainly don't act our age though - we use the latest technology to give buyers, sellers, landlords and tenants the best experience.
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59-60 Foregate Street, Worcester, Worcestershire, WR1 1DX, United Kingdom
Why trust Feefo reviews?

About Andrew Grant
Yes, that's right we are nearly 50 years old! And over this time we have gained the knowledge and expertise you need to be reassured of only the best possible service. We certainly don't act our age though - we use the latest technology to give buyers, sellers, landlords and tenants the best experience.