Alton Towers Holidays is no longer an active Feefo customer
Displaying all 15,891 reviews
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Alton Towers feedback
Good
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Was brilliant bit upset after however as a wk after getting 20% off the cost as a merlin pass holder the discount went up to 40% but the booking team wasn't to know
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Great customer service
I wasn't able to book the room I wanted for 3 adults and 2 children on the website so called and spoke to a lovely lady called Emma who couldn't have been more helpful, she was able to accommodate us...
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Booking make simple
Friendly helpful staff & stress free booking
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Trusted Customer
Feefo Verified
10 years ago
Very happy
The lady who helped me was great, very positive and friendly. Wish it wasn't 11p per minute but apart from that great
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Trusted Customer
Feefo Verified
Southampton
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Hotel booking
The advisor helped me book everything I needed
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Trusted Customer
Feefo Verified
10 years ago
Alton Towers Booking Process
The website is not very helpful or clear when making the booking. I then called the number on the website as advised only to get through to the corporate booking line. They then tried to put me...
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Trusted Customer
Feefo Verified
10 years ago
alton towers booking
Very pleasant and efficient staff
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Trusted Customer
Feefo Verified
10 years ago
Poor organisation for disabled customers
It took me over 3 and a half hours on phone to book a disabled room at your resort. This time delay was exaggerated with your system continually revaluing the price of the break over the Sunday and...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
I'm sorry to learn that your booking process has led you to leave us negative feedback.
I can see from the notes on your booking that our agent helped to find you an alternative solution with the facilities that you need.
I'm very pleased to say that this has now been reserved for you. On behalf of all the team, I hope that you can now look forward to your stay with us in the Summer.
With kind regards,
Kim
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Trusted Customer
Feefo Verified
10 years ago
Online booking made
The booking was fairly easy to process. The only change I would make is how user friendly the site is when trying to search for alternative prices for the different rooms or hotels. You have to...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
